Housekeeping - Laundry Services Manager - Tulsa

Overview

Under general supervision of the Hotel Manager, manages and ensures the hotel facilities are property maintained and cleaned in accordance with appropriate health and safety standards. Manages housekeeping and laundry operations, ensures they are efficient and operating smoothly.

This position description may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found or assigned to this position.

MINIMUM QUALIFICATIONS:

* Must be a minimum of 21 years of age or older.

* High School Diploma or GED equivalent required.

* Three years' experience overseeing a fully staffed housekeeping and laundry staff in a hotel/resort property of 100 guest rooms.

* One year experience in a management capacity required.

* Bilingual Preferred.

* Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.

* Required to maintain a valid Driver's License.

* Required to provide documents to show the applicant is eligible to work in the United States.

* Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.

* Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

SUPERVISION RESPONSIBILITIES:

Houseperson, Hotel Room Attendant, Laundry Attendant, Rooms Inspector, Housekeeping Supervisor

COMMUNICATION:

* Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.

* Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees.

* On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff.

* Ensures company information provided by management is effectively communicated.

DEPARTMENT OPERATIONS:

* Oversees the supervision of personnel, which includes hiring, firing, staffing, work allocations, schedules, training, and problem resolution; evaluates performance and completes personnel actions.

* Conducts performance appraisals and disciplinary actions as needed.

* Makes guests feel welcome and important by ensuring that guestrooms and common areas are clean, comfortable and well maintained.

* Manages the housekeeping and laundry services activities including training, procurement, and personnel management; provides technical expertise in housekeeping and laundry areas specific to the hotel facilities.

* Plans and develops strategies to accomplish the department's mission and goals.

* Ensures overall success and compliance with quality performance standards.

* Supervises and coordinates activities of any contractors engaged in housekeeping and related services.

* Provides information, resolves problems, and advises guests on products and/or services, ensuring customer satisfaction.

* Administers the budget for housekeeping and laundry operations; verifies and approves invoices for payment.

* Ensures adherence to established departmental policies and procedures, objectives, quality assurance programs, and safety standards.

* Ensures that the washing machines and dryers are being properly loaded so that expensive "down time" and damage to machines is not occurring.

* Ensure that all public areas are maintained in a clean and proper fashion and inspect throughout the day. Ensure that all equipment in public restrooms is working and correctly stocked.

* Create and monitor various reports (check lists) that Floor Supervisors will be required to fill out to fulfill their daily job/communication duties and meet standards of cleanness set by upper management.

* Respond to daily request from guests or the Front Desk Agents and other management personnel regarding momentary guest service request.

* Maintain all offices within the Hotel in a clean fashion with attention to those offices that will have client/public visitation.

* Responds to inquiries and problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction.

* Assist guests with all inquiries in connection with resort serviced, in-house events, direction, and local attractions.

* Contributes to a team effort and accomplishes related results as required.

* Perform other duties as assigned.

GUEST SERVICE:

* Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.

* Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.

REGULATORY COMPLIANCE:

* Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel.

* Maintains excellent working relationships with other…