Réceptionniste Tournant Hiver Coeur de Megève H​/F

Hôtel Le Cœur De Megève

Le Cœur de Megève is an iconic boutique hotel enjoying an exceptional location right in the center of the famous village of Megève. Reopened in 2018 after a complete renovation, the place celebrates the art of living and consists of 38 rooms and suites with contemporary and warm decoration, several chic and cozy dining spaces, and a spa offering organic and natural treatments.

Open all year round, it welcomes a loyal and curious clientele throughout the seasons.

Created by the Kampf family, the Leitmotiv group is an independent and fully integrated hotel development group. We design, develop, and operate boutique lifestyle hotels located in the vibrant neighborhoods and iconic vacation destinations of Europe. Based in Paris, the group now has three hotels located in France (Paris, Megève) and in Italy (Rome). We enlist the best talents in the world of design to create unforgettable experiences, both for our guests and our staff.

The soul and emotion are at the heart of everything we do.

Leitmotiv creates addresses where a 'casual luxury' and the desire to generate new connections – and emotions – prevail.

Under the responsibility of the Front Office Manager, you will coordinate the relations between the different services and perform the tasks described below to ensure an unforgettable stay for each of our clients.

You will work exclusively on the afternoon and night shifts in replacement of the night-auditor.

• Be the ambassador of Cœur de Megève to clients and partners and have an increased knowledge of the environment of our establishment
• Loyalty to regular clients and winning the satisfaction of new clients
• Manage reservation requests by phone, email, website, and via OTAs
• Manage concierge requests and attend to the needs of clients before and during their stay
• Pre-check of reservations and client profile (repeat, anniversary, honeymoon, etc.) and update client CARDEX on the Mews PMS
• Take knowledge of each client’s reservations for the day
• Ensure the relational part (greeting clients on arrival and departure, hotel tour) and guarantee the assignment of rooms, in close collaboration with the housekeeping service
• Ensure billing and management of departures
• Develop the hotel’s turnover through upsell and cross-sell actions
• Be in constant contact with the different services of the hotel (restaurants, floors, bars, spa) to specify the needs of its clients
• Take restaurant and spa reservations and make sales in the boutique
• Work on the update of procedures and other operational management documents
• Participate in all meetings you are invited to
• Participate in monthly inventories
• Ensure the handover of responsibilities at the beginning and end of the shift
• Ensure the good management of the cash and daily closures
• Make the link with the hotel’s technical service in case of need
• Manage unforeseen events and propose adapted solutions in close collaboration with your superiors

You are ideally from a hotel training and have at least one year of successful experience in a similar position.

Directly or transversely, you will be working with all the services of the hotel. You must therefore show team spirit and reactivity to ensure the general good functioning of the establishment and to satisfy our clients as best as possible.

• Mastery of the codes of casual luxury
• Oral and written practice of English is imperative
• Excellent skills in client relations
• Attention to detail and customer satisfaction
• Stress and priority management
• Methodical, rigorous, and very organized
• Attention to detail, sense of service
• Spirit of initiative

• Flexibility and availability
• Excellent presentation
• Discretion and honesty
• Punctuality and commitment
• Team spirit
• Autonomy
• Positive and pleasant attitude
• Willingness and motivation