Regional Hotel & Revenue Manager

Regional Hotel & Revenue Manager

The Regional Hotel & Revenue Manager is responsible for overseeing the operational, financial, and guest service performance of multiple hotel properties for Osage Casinos. This position provides strategic leadership to property hotel management teams, ensuring the delivery of exceptional hospitality experiences, achievement of revenue and profitability goals, compliance with company and regulatory standards, and the development of high-performing teams. The Regional Hotel Manager drives operational excellence, supports business growth initiatives, and ensures consistency in service, quality, and brand standards across all properties.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Direct reports viewable through organizational chart

Must be a minimum of 21 years of age.

Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field; and five (5) years of progressive hotel operations experience, including leadership roles within full-service hotels, resorts, or hospitality properties required.

Three (3) years of multi-property, regional, or area management experience with direct oversight of hotel operations in gaming industry preferred.

Experience in planning and developing construction projects for new and expanded builds required.

Demonstrated experience managing hotel financial performance, including budgeting, forecasting, labor management, occupancy, ADR, RevPAR, and profit-and-loss accountability required.

Strong knowledge of hotel operations, guest service standards, housekeeping, front office, maintenance, sales, and revenue management practices required.

Experience utilizing hotel property management systems (PMS) and hospitality operations software required; experience with the HMS platform preferred.

Ability to travel frequently between assigned properties and work flexible schedules required.

Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.

Required to maintain a valid Driver's License.

Required to provide documents to show the applicant is eligible to work in the United States.

Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.

Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.

Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees.

On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff.

Ensures company information provided by management is effectively communicated.

Provides excellent internal and external guest services, always treating internal and external guests with courtesy and consideration.

Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.

Responsible for promoting outstanding guest relations.

Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel.

Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.

Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

Ensures assigned staff are aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary.

Provide strategic leadership and operational oversight for multiple hotel properties, ensuring consistent execution of brand standards, service excellence, and financial objectives.

Develop and maintain third party contractions, relationships, and accountability.

Direct hotel operations leadership teams, including Front Office, Housekeeping, and Sales departments.

Drive revenue growth and profitability by monitoring occupancy, average daily rate (ADR), revenue per available room (RevPAR), labor costs, and operating expenses.

Develop and implement operational strategies that improve guest satisfaction, employee engagement, and overall property performance.

Analyze financial statements, budgets, forecasts, and key performance indicators to identify trends and implement corrective…