Houseperson Job Tulsa area,Oklahoma USA,Hospitality / Hotel / Catering

MCR Universal Role Standards

EXECUTIVE

SUMMARY:

CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests.

AREAS OF EXCELLENCE

DUTIES AND EXPECTATIONS

Happy Guests

Guest Relations:
Greet guests happily upon arrival and throughout their stay with a smile.
Name Use:
Use guests’ names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction:
All team members work together to contribute to great guest satisfaction scores.
Recovery:
Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge:
Strong knowledge of all features of the hotel facility and amenities.
Events:
Awareness and support for all groups and events at the hotel.
Technology:
Understanding of relevant technology for each role.
Phone Etiquette:
Answer all incoming calls with friendly service using the approved greeting.

Spotless Cleanliness

Sparking Clean Work spaces:
All areas, both front and back of the house, should be kept clean and well‑organized.
Pitching In:
Cleanliness is a team effort. Pitch in to clean guest rooms and public spaces as needed to keep the hotel well‑organized and safe.
Hospitality While Cleaning:
Always greet each guest happily with a smile, by name if possible, while cleaning.

Product Consistency & Quality

Checklists to 100% Accuracy:
All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports:
Handover reports must be accurate and on time for effective shift‑to‑shift communication.
Flawless Uniform:
All team members must wear a clean, approved uniform, be well‑groomed, wear a nametag and smile at all times.

Teamwork

Communication:
Clear, honest, and professional communication between team members.
Can Do Attitude:
Willing to stretch beyond the traditional role to meet the needs of the business and guests.
Collaboration:

All team members at all levels are committed to working together to create a welcoming environment for guests and a positive workplace.

HOUSEPERSON, ROLE SPECIFIC DUTIES AND EXPECTATIONS

Luggage Handling:
Store and retrieve luggage or packages for guests in storage areas, as needed.
Cleaning and Trash Management:
Maintain guest hallways, stairwells, service areas and ice rooms. Collect trash from exterior receptacles, parking lot, swimming pool area, and common grounds. Deliver soiled linen from the housekeepers to the laundry room.
Furniture Upkeep:
Monitor placement and condition of public‑space furniture, report issues to management.
Restocking:
Maintain stock levels in guest‑floor linen closets and guest amenities. Replenish amenities and supplies in assigned guestrooms. Stock and maintain housekeeping cart.

QUALIFICATIONS & REQUIREMENTS

Experience in hospitality, service, consumer‑facing franchise or related field preferred.
Can‑Do Attitude:
Must have a positive attitude and willingness to learn.
Follow Guidelines:
Ability to understand and follow established guidelines and procedures.
Handle Pace and Pressure:
Work well in stressful, high‑pressure situations.
Listening, Conflict Resolution:
Effective at listening to, understanding, clarifying, and resolving concerns from co‑workers and guests.
Communication

Skills:

Convey information and ideas clearly.
Hospitality and Guest Service:
Desire to serve all guests.
Age Requirement:
Must be 18 years of age or older to perform this job.
Schedule and Travel:
Willing to work a varied schedule including evenings, nights, weekends, and holidays.
Clock‑in/Out:
Arrive and clock in on time for every shift, clock out at scheduled end time, and never work while off the clock.
Breaks:
Clock in/out for breaks at the designated time.
Call Outs:
Provide sufficient notice per supervisor instructions when calling out for a scheduled shift.

PHYSICAL WORKING DEMANDS & WORKING ENVIRONMENT

Stooping:
Bending down and forward by bending spine at waist, requiring lower‑extremity and back‑muscle use.
Climbing:
Ascending or descending ladders, stairs, scaffolding, ramps, poles, and similar using feet, legs, hands, and arms.
Balancing:
Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, slippery or erratically moving surfaces.
Kneeling:
Bending legs at knee to come to rest on one or both knees.
Crawling:
Moving on hands and knees or hands and feet.
Standing:
Remaining upright on feet, particularly for sustained periods.
Walking:
Moving on foot to accomplish tasks, especially for long distances or moving between work sites.
Repetitive Motions:
Making substantial movements of the wrists, hands, and/or fingers.
Lifting:
Carrying housekeeping items such as linens, trash, or vacuums.

BENEFITS

Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral Bonuses
Career Advancement & Upward Mobility
Health, Dental, Vision Insurance – available after 30 days of employment for full‑time team members

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