Houseman - Tulsa

Overview

The Houseman is responsible for handling a variety of tasks with Osage Casinos Hotel including responding to various In-Room Guest Service Calls while providing courteous and professional guest service. Transfers clean and dirty linens and trash to/from designated areas. Assists with stocking and maintaining all Hotel Supply Areas for operations and Guest Room Attendant Carts.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Must be a minimum of 18 years of age.
• Six Months of previous work experience preferred.
• Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from the Osage Nation.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.

• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
• Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
• Observes and reports any and all unsafe behavior displayed by internal and external guests.

• Assist guests with baggage handling.
• Responds to and fulfills In-Room Guest Service Calls for towels, linens, bedding, toiletries and amenities.
• Assist Housekeeping team with room cleaning, when necessary.
• Keeps all Hotel Supply Areas are clean, organized and properly stocked with supplies.
• Removes and transports soiled hotel bedding, vacuums rooms and hallways, mops floors, cleans, sanitizes, and stocks toiletries, towels, and hotel amenities.
• Performs all other related duties as assigned.

• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

• Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents.
• Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)
• Protect the Company’s value by keeping information confidential.
• Perform assigned tasks under frequent supervision. Follow written and verbal instructions.
• Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team.
• Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required.
• Utilize MS Office products at basic (create new documents, open/edit existing documents) skill level.
• Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities.
• See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
• Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
• Travel locally, or between properties as needed.
• Maintain physical condition and stamina…