Banquet Manager

At Hyatt, our purpose is to care for people so they can be their best. We are seeking an experienced, service-driven Banquet & Catering Manager who shares our passion for hospitality, leadership, operational excellence, and creating exceptional guest experiences.

• Lead, coach, motivate, and develop the Banquet team while promoting Hyatt's culture of care and service excellence.
• Recruit, train, mentor, schedule, and evaluate banquet colleagues.
• Foster a positive, collaborative, and inclusive work environment focused on accountability and continuous improvement.
• Conduct performance evaluations, coaching conversations, and ongoing training.
• Ensure all colleagues understand Hyatt service standards, banquet procedures, and safety expectations.

• Oversee execution of all banquets and catering events, ensuring exceptional guest experiences.
• Direct room set‑ups including classroom, theater, conference, reception, wedding, and banquet configurations.
• Ensure all Banquet Event Orders (BEOs) are reviewed, communicated, and executed accurately.
• Conduct daily BEO meetings with Culinary, Sales & Events, and Operations teams.
• Monitor service quality throughout each event and resolve operational issues promptly.
• Ensure banquet spaces consistently meet Hyatt presentation and cleanliness standards.
• Maintain proper staffing levels based on business demands.

• Deliver exceptional hospitality that reflects Hyatt's commitment to caring for guests.
• Actively engage with meeting planners, clients, and guests throughout events.
• Resolve guest concerns quickly and professionally while creating service recovery opportunities.
• Maintain high guest satisfaction scores through proactive leadership and attention to detail.

• Manage all banquet administrative responsibilities with accuracy and attention to detail.
• Review and distribute Banquet Event Orders (BEOs), resumes, diagrams, and event changes.
• Maintain accurate banquet schedules, staffing plans, payroll, and labor controls.
• Coordinate event timelines with Sales, Events, Culinary, Stewarding, and Engineering.
• Monitor inventory of banquet equipment, linens, supplies, and operating equipment.
• Prepare reports, forecasts, labor schedules, productivity analyses, and operational documentation.
• Ensure accurate completion of daily paperwork, payroll approvals, checklists, and departmental records.
• Maintain organized event files and ensure proper communication across departments.
• Participate in weekly forecasting, departmental meetings, and operational planning sessions.

• Work with Director of Food & Beverage on budgeting, forecasting, labor management, and expense control.
• Monitor banquet labor costs and productivity.
• Support revenue growth through operational efficiencies and exceptional guest service.
• Control banquet inventories and minimize waste.
• Assist with purchasing and vendor relationships as needed.

• Ensure compliance with Hyatt brand standards and operating procedures.
• Maintain all health, sanitation, safety, and food handling standards.
• Ensure compliance with local, state, and federal regulations.
• Promote safe work practices and maintain a clean, organized operation.
• Support sustainability initiatives and Hyatt operational programs.

• Minimum three (3) years of hotel banquet leadership experience, preferably in a full‑service hotel.
• Previous Banquet Manager or Assistant Banquet Manager experience strongly preferred.
• Experience managing large‑scale meetings, conventions, weddings, and social events.
• Demonstrated leadership experience with recruiting, coaching, scheduling, and performance management.
• Strong organizational and administrative skills with exceptional attention to detail.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Excellent written and verbal communication skills.
• Experience working collaboratively with Sales & Events, Culinary, and Operations teams.
• Strong financial knowledge including labor management, forecasting, budgeting, and expense control.
• Proficiency with Microsoft Office Suite; experience with Hyatt systems, Envision, Delphi, or similar event management software preferred.
• Ability to analyze reports and make sound operational decisions.
• Strong problem‑solving and conflict‑resolution skills.
• Flexible schedule includes evenings, weekends, and holidays.

• Ability to stand and walk for extended periods.
• Frequently lift and carry up to 35 pounds.
• Ability to bend, reach, climb stairs, and move throughout the hotel.
• Ability to respond quickly in a fast‑paced operational environment.