Night Supervisor; H​/F - Hiver

Night Supervisor

The Night Supervisor is the referent of the Front Office during the overnight shift. He/She responds to a wide variety of guest requests by accurately assessing the guest's needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

What You Will Do

• Manages the activities at the Front Desk during the overnight shift. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements
• Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met
• Personally handles all guest relocations according to established guidelines
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
• Reviews late arrivals, next day early arrivals and departures to plan for the next day's activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups

What We Are Looking For

You must possess the legal right to work in France at the time of application and have fluency in French and English.

What We Offer

• 39-hour seasonal contract
• Salary communicated during interview
• Uniform supplied and laundered for operating staff
• One meal per shift at our Employees' Cafeteria
• As a reward for loyalty, employees receive a bonus at the end of their second consecutive season (Winter-Winter, Summer-Winter, or Summer-Summer)
• Night bonus

What Your Experience Will Be Like

• Enjoy a fully equipped living experience in one of the most sought-after resorts for mountain and outdoor lovers. In our Staff House, you can challenge your colleagues to a game of Play Station, Switch or Baby foot, relax to the sound of the piano or acoustic guitar... or work out in our gym!
• A dedicated shuttle service will not only take you to your workplace but can also show you the region's legendary sights!
• The room provided is either shared or single (for executive and night positions). For those wishing to find their own accommodation, a monthly housing allowance will be provided
• Enjoy exclusive discounts at our restaurants, as well as on your ski pass, access to the Mont Blanc Tunnel, the Saint-Gervais thermal baths, Ciné Mont-Blanc, and other local attractions
• Bring the season to a close with our Staff Party, sure to be the envy of many