Executive Housekeeper

Overview

The Executive Housekeeper serves as the primary floor leader and supervisor for the Housekeeping Department. This position is responsible for overseeing the daily operations of room attendants and laundry staff to ensure the highest standards of cleanliness, guest satisfaction, and operational excellence throughout the casino resort. The ideal candidate leads by example, coordinates daily assignments, conducts inspections, resolves operational issues, and supports the Housekeeping Manager in achieving departmental goals.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

SUPERVISION RESPONSIBILITIES:

* Housekeeping Supervisor

* Houseman

* Hotel Room Attendant

* Laundry Attendant

* Room Restoration Attendant

* Room Inspector

MINIMUM QUALIFICATIONS:

* Must be a minimum of 21 years of age.

* High School diploma or GED required.

* Two (2) years of housekeeping experience in a hotel, casino resort, or large hospitality environment required.

* One year of supervisory experience required.

* Experience assisting teams in a fast-past guest-focused environment required.

* Knowledge of housekeeping equipment, chemicals, and cleaning procedures required.

* Casino Resort experience preferred.

* Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.

* Required to maintain a valid Driver's License.

* Required to provide documents to show the applicant is eligible to work in the United States.

* Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.

* Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

COMMUNICATION:

* Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.

* Conducts pre-shift meetings with direct reports, soliciting input from employees.

* On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff.

* Ensures company information provided by management is effectively communicated.

GUEST SERVICE:

* Provides excellent internal and external guest services, always treating internal and external guests with courtesy and consideration.

* Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.

* Responsible for promoting outstanding guest relations.

REGULATORY COMPLIANCE:

* Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel.

* Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.

* Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

* Ensures assigned staff are aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary.

DEPARTMENT OPERATIONS:

* Lead by example through professionalism, accountability, and teamwork.

* Foster a positive and respectful work environment.

* Maintain high visibility throughout the property by routinely interacting with employees and guests.

* Promote safety, cleanliness, and exceptional guest service.

* Support continuous improvement through coaching, communication, and operational excellence.

* Supervise the daily activities of housekeeping team members to ensure guest rooms, suites, public areas, employee areas, and support spaces meet established cleanliness and presentation standards.

* Conduct daily inspections of guest rooms, hotel public areas, restrooms, hallways, meeting spaces, and back-of-house areas.

* Assign daily work schedules and adjust staffing assignments based on occupancy levels and operational needs.

* Provide leadership, coaching, training, and performance feedback to housekeeping staff.

* Ensure employees follow departmental procedures, safety standards, and proper use of cleaning chemicals and equipment.

* Monitor room status and coordinate with the Front Desk and Facilities departments to prioritize room readiness and maintenance concerns.

* Respond promptly to guest requests, service recovery situations, and cleanliness concerns.

* Maintain inventory of linens, guest supplies, and housekeeping equipment; notify management of inventory needs.

* Complete opening and closing…