Director, HR Global Shared Services

Job Summary

The Director of Global HR Shared Services leads the strategy, governance, and delivery of scalable HR operations across the employee lifecycle. The role owns the shared service model for employee experience, using self-service, global Tier 0 and Tier 1 delivery, automation, AI, analytics, and continuous improvement to strengthen service quality, compliance, efficiency, and business value.

At H&P, our people are our strength.

The Director of Global HR Shared Services leads the strategy, governance, and delivery of scalable HR operations across the employee lifecycle. The role owns the shared service model for employee experience, using self-service, global Tier 0 and Tier 1 delivery, automation, AI, analytics, and continuous improvement to strengthen service quality, compliance, efficiency, and business value.

The following items represent the essential functions and accountabilities for this position. This description is not all-inclusive, and responsibilities may change as business needs evolve. Regular and reliable attendance is required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Lead the enterprise Global HR Shared Services strategy, tiered operating model, governance, service portfolio, and roadmap to support business growth, acquisitions, workforce expansion, and evolving organizational needs.
• Own and continuously improve the global HR service delivery model, including employee experience, self-service, case management, knowledge management, Tier 0/Tier 1 support, automation, and AI-enabled solutions.
• Lead and develop Global HR Shared Services teams across employee support, workforce administration, recruiting operations, total rewards, learning operations, HR technology support, and other services within scope.
• Own global HR service performance, including SLAs, employee satisfaction, case quality, self-service adoption, knowledge utilization, operational efficiency, compliance, and capacity.
• Lead global HR technology strategy, workflow optimization, integrations, reporting, data quality, and digital employee experience improvements.
• Ensure compliance with employment requirements, company policies, data privacy and security, records management, internal controls, and audit expectations.
• Use service data, employee feedback, analytics, and root cause analysis to improve outcomes, identify risk, and guide investment decisions.
• Lead transformation and continuous improvement initiatives using disciplined prioritization, project management, change management, and benefits realization.
• Manage budgets, vendors, workforce capacity, sourcing strategies, and resources to align service delivery with demand and measurable value.
• Build a high-performing culture focused on accountability, succession planning, leadership development, employee focus, and continuous improvement.
• Communicate service performance, employee experience insights, operational risks, transformation progress, and recommendations to HR and executive leadership.
• Perform other duties as assigned.

This description is not intended to be all-inclusive and does not limit management's right to assign additional responsibilities. Regular and reliable attendance is an essential function of the role. Reasonable accommodation may be made in accordance with applicable laws.

• HR shared services, tiered delivery, case management, service-level management, quality assurance, workforce planning, and employee lifecycle operations.
• HR technology, workflows, integrations, automation, AI enablement, data governance, and operational controls.
• Ability to balance employee experience,…