Salesforce Brand Solutions Specialist

Overview

Join Tribe Wellness Sales as a Salesforce Brand Solutions Specialist. Be the hero who helps teams thrive. Tribe Wellness Sales, Inc. is based in Austin, TX, and this is a full-time, remote, 40-hour-a-week role. You will be the trusted resource to make Salesforce work seamlessly for internal teams and client brands so they can deliver wellness products that change lives.

You will own the Salesforce experience for one or more client brands and for Tribe Wellness team members who sell and support those brands. You will handle a variety of tickets and responsibilities across the Salesforce platform.

• Quick updates (permissions, profiles, fields)
• Process fixes
• Feature request triage and solution shaping
• User coaching and training
• Brand onboarding configuration
• Data validation and cross-system coordination

You will be the go-to Salesforce expert for your assigned brands, understanding their sales processes deeply, configuring and maintaining brand-specific Salesforce components, and collaborating with the technical team on improvements.

When a request comes in, you will think critically, ask smart questions, and help shape scalable solutions.

• Own It:
  Manage day-to-day Salesforce processes and tickets for your assigned brands and internal teams.
• Solve It:
  Use your ticketing system experience (Jira, Service Cloud, Zendesk) to resolve issues quickly and thoughtfully, with quarterly bonuses tied to ticket-resolution performance.
• Guide It:
  Train and support internal and client users on Salesforce processes, reports, and tools.
• Shape It:
  Collaborate to investigate feature requests, contribute ideas, and design Salesforce solutions for each brand’s needs.
• Build It:
  Configure Salesforce for new brands (profiles, roles, record types, price books, products, integration touchpoints) to ensure smooth onboarding and a great user experience.

You are a Salesforce-savvy problem solver who thinks in terms of process, not just configuration. You take ownership, stay organized, and communicate clearly. You enjoy helping people succeed with technology and are comfortable in a remote-first, fast-moving environment.

You will primarily work with internal employees and managers who operate Salesforce daily to manage sales and opportunities, and you will also support client users where needed.

• Certifications:
  • Salesforce Certified Administrator
  • Salesforce Sales Cloud Consultant Certification
  • Salesforce Platform App Builder Certification
• Experience:
  • Ticketing systems:
    Jira, Service Cloud, Zendesk
  • CRM & eCommerce:
    Shopify, Sticky.io, Konnektive, Ultracart
  • Email marketing platforms
  • Basic understanding of Salesforce integrations (APIs, webhooks, etc.)
  • Vonage experience is a plus
• Skills:
  • Stellar communication and collaboration — comfortable supporting both internal and client users
  • Organized and detail-oriented — able to manage multiple brands and process nuances
  • Proactive problem solver — loves finding and fixing inefficiencies
  • Process thinker — enjoys building scalable solutions
  • Comfortable presenting ideas to leadership (you’ll work directly with the CTO on solution design)

• Reliable 20,000+ Octane Speed internet
• Fast computer
• Zoom-ready headset
• Backup power

Monday–Friday, 8 AM–4 PM CST; 40 hours/week.

• High agency — you take ownership and initiative
• Resourceful — you figure things out and drive progress
• Passionate about technology and helping people succeed

Without you, internal users struggle, client users get frustrated, and customers miss out on great wellness products. In this role, you’ll be the linchpin that helps our brands scale, our sales teams thrive, and our clients succeed — backed by a supportive, mission-driven team that cares about your growth.

You’ll earn your hourly pay plus quarterly performance bonuses and build a Salesforce career that sets you apart.

Ready to step up and be the Salesforce hero our internal teams and clients need? Apply now — bring your passion, skills, and curiosity. We’ll provide the training and support to help you thrive. Know someone great? Share this opportunity to help us find our next team hero.