Customer Success Consultant

Overview

Customer Success Consultant

Location:

Remote (UK)

Working hours:

Monday - Friday, 37.5 hours per week

• Deliver excellent customer service via video calls and ticket-based support channels
• Provide consultative support by investigating issues thoroughly and offering tailored, trusted guidance
• Identify patterns in support tickets and proactively reduce future issues
• Create, maintain and improve internal and external knowledge base articles
• Design and deliver online and in-person training and customer-focused events, including webinars and conferences
• Champion the Talis Aspire User Community, encouraging collaboration and knowledge sharing
• Review customer progress and promote effective use of all Talis product features
• Establish trusted, long-term partnerships with customers, acting as an extension of their team
• Track and report on key metrics to measure customer and team success
• Share customer insights and feedback to inform product development
• Provide pre-sales support, including implementation guidance and product demonstrations aligned to library workflows