Salesforce Administrator II-III

Reports to: Director of Enterprise Platforms

Collaborates with :
Operations, Production, Sales, Customer & Field Service

Primary Responsibility: Our expanding operations rely on Salesforce to optimize sales, service, and manufacturing processes. MIRATECH is seeking an experienced Salesforce Administrator to own the day-to-day administration of our Salesforce org and support ongoing enhancements. In this role, you will partner with stakeholders in Sales, Customer Service, Operations, Production, and Digital Solutions to gather requirements, configure and maintain Salesforce (Sales Cloud, Service Cloud, CPQ/Logik.io,

Field Service, and Experience Cloud as applicable), and improve data quality, security, reporting, and user adoption. You will also coordinate releases, support integrations with internal systems, and help ensure the platform remains reliable, scalable, and well-governed as the business grows.

• Salesforce Administration: Configure and maintain objects, fields, page layouts, record types, validation rules, and declarative automation (Flows, approval processes) to support sales, service, and manufacturing workflows.
• User Support & Enablement: Provide day-to-day support for Salesforce users, troubleshoot issues, manage the ticket/queue process as applicable, and create training materials and documentation to improve adoption.
• User & Access Management: Manage users, roles, profiles, permission sets, and sharing settings; ensure secure, role-based access and adherence to company policies.
• Data Quality & Governance: Monitor data integrity; manage imports/updates and de-duplication; establish standards and partner with teams to improve data entry and data stewardship.
• Reporting & Dashboards: Build and maintain reports and dashboards for leadership and functional teams; translate business questions into clear metrics and ensure reporting accuracy.
• Feature Support (CPQ/Service/Experience): Administer and support key capabilities such as CPQ and configuration tools (e.g., Logik.io), Service Cloud, Field Service, milestones/entitlements (e.g., PM+, Calendar Anything), and Experience Cloud portals as needed.
• Release & Change Management: Plan, test, and deploy configuration changes (e.g., Gearset) using sandboxes; coordinate UAT, document changes, and communicate releases and best practices to end users.
• Integrations &
  
  Collaboration:
  
  Partner with developers, integration teams, and vendors to support connected systems, resolve defects, and ensure solutions follow Salesforce and MIRATECH best practices.

• Experience: 4-7+ years in the Salesforce ecosystem, including 3+ years administering a production Salesforce org. Experience supporting Sales Cloud and/or Service Cloud is required; manufacturing or order-to-cash experience is a plus.
• Technical Expertise: Strong proficiency with Salesforce declarative tools (Flows, validation rules, approval processes), data model fundamentals, security/sharing, and environment management (sandboxes, deployments).
• Certifications: Salesforce Certified Platform Administrator required. Advanced Administrator and/or Platform App Builder preferred. Related certifications (Sales Cloud Consultant, Service Cloud Consultant, CPQ Specialist, Experience Cloud Consultant, Field Service Consultant) are a plus.
• Data Management: Hands-on experience with data imports/updates (Data Loader or equivalent), data quality practices, and working with stakeholders to establish and maintain clean, trusted data.
• Security & Sharing: Ability to design and maintain role hierarchy, sharing rules, and permission set strategies that balance business access needs with security and compliance.
• Reporting & Analytics: Ability to build and maintain reports and dashboards, define KPIs, and present insights in a way that supports decision-making.
• Experience Cloud (Preferred): Exposure to customer or partner portals, including user provisioning, access management, and basic configuration.
• Industry Knowledge: Strong understanding of sales, service, and operational processes; experience supporting CRM solutions in manufacturing, distribution, or a similar environment is preferred.
• Requirements & Documentation: Proven ability to gather requirements, document solutions, maintain admin documentation, and communicate changes clearly to technical and non-technical audiences.
• Work Management: Able to manage multiple priorities, coordinate testing/UAT, and deliver enhancements with attention to detail and minimal disruption to the business.
• Problem-Solving: Analytical mindset with a focus on practical, impactful solutions and strong troubleshooting skills.
• Communication &
  
  Collaboration:
  
  Strong interpersonal skills and a customer-service mindset; able to partner effectively across teams to drive adoption and continuous improvement.

• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• 5 days of paid sick leave annually…