ERP Analyst III; Syspro

Reports to:

Director of Enterprise Platforms

IT, Software Development, Sales, Engineering, Tech Services, Product & Project Management, Operations, Production

Tulsa, OK

An ERP Analyst supports and evolves our ERP, and related platforms as part of the Enterprise Platforms team. You'll improve cross-department efficiency by enhancing functionality, maintaining data and system integrity, and driving configuration and integration work. This role supports daily operations, key projects, and long-term scalability of tools used by nearly all departments.

• Act as a Syspro subject matter expert: configure modules (Finance, Inventory, MRP, Sales Order, Purchasing, etc.), manage security/roles, maintain master data and perform system housekeeping.
• Lead Syspro upgrades, patching and environment management in coordination with IT and vendors.

• Triage, investigate and resolve production incidents and user issues; maintain ticket backlog and SLAs.
• Perform root-cause analysis and implement permanent fixes or process changes to prevent recurrence.

• Design, build and maintain integrations between Syspro and Salesforce, CPQ, CAD/engineering tools, and third-party systems using APIs, middleware or low-code tools.
• Automate manual processes (where appropriate) to reduce effort and increase reliability.

• Own data imports/exports, transformations and reconciliation processes to ensure accurate financials and inventory.
• Build and maintain operational and executive reports and dashboards (SQL/Power BI/other reporting tools).

• Partner with Finance, Operations, Sales and Engineering to gather requirements, produce functional specifications, and propose pragmatic Syspro solutions.
• Translate business needs into configuration, workflow, and integration designs; lead user acceptance testing and change management.

• Participate in ERP projects (new module rollouts, process reengineering, integrations) from discovery through deployment.
• Maintain up-to-date system documentation, runbooks and training materials; deliver end-user training and knowledge transfers.

• Coordinate releases across environments; maintain deployment artifacts and version control (Azure Dev Ops / ADO, Gearset or equivalent).
• Ensure testing, validation and rollback plans are in place for production changes.

• 7-10 years' experience in an ERP analyst / administrator role (experience level will determine level).
• Hands‑on, professional experience with Syspro: configuration, module administration, upgrades, and troubleshooting.
• Strong understanding of ERP functional areas: general ledger, accounts receivable/payable, inventory, purchasing, sales order processing and MRP.
• Proven experience designing and supporting integrations (APIs, middleware, or integration platforms). Experience integrating ERP with Salesforce/CPQ is highly desirable.
• Solid SQL skills and experience building reports/analytics (Power BI, SSRS, Crystal Reports or other reporting tools).
• Experience with data migrations, ETL, and maintaining data integrity across systems.
• Familiarity with ticketing/backlog tools and release pipelines (Azure Dev Ops, Jira, or similar).
• Excellent communication and stakeholder management skills - able to translate technical detail for non‑technical users.
• Bachelor's degree in Information Systems, Computer Science, Accounting/Finance, Supply Chain or related field, or equivalent combination of education and experience.
• Strong analytical and problem‑solving skills, attention to detail, and ability to prioritize competing work.

• Syspro certification or formal Syspro training.
• Manufacturing or distribution background (discrete or process manufacturing).
• Experience with MRP processes, lot/serial control, and shop floor data collection.
• Familiarity with integration platforms (Mule Soft, Boomi, Zapier or similar).
• Experience working in Agile/Scrum environments.
• Experience with CPQ, CAD/CAM integrations, or…