More jobs:
IT Support Specialist
Job in
Tulsa, Tulsa County, Oklahoma, 74145, USA
Listed on 2026-02-16
Listing for:
Medium
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Overview
Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.
Responsibilities- Act as primary customer contact for incoming technical issues
- Gather required information and log into ticketing system
- Implement known solutions from Helpdesk Support Center
- Processes common workflows
- Escalate incidents beyond tier 1 support
- Education:
A+ Certification Preferred - Experience:
1+ years of relevant experience - Required Skills:
Technology Savvy, Keyboarding, Troubleshooting, Customer Service - Recommended
Skills:
Microsoft Office Proficiency, Naturally Organized
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