Associate - User Success

Does working for 150+ million children of Bharat excite you?

Then this opportunity is for you!

Conve Genius is an AI-native education infrastructure company transforming how governments, enterprises, and social institutions deliver learning and governance outcomes at population scale.

Operating across B2G and B2B segments, the company partners with state governments, CSR funders, philanthropies, and social enterprises to build intelligent education ecosystems that are both impactful and commercially sustainable.

At its core, Conve Genius runs two synergistic business lines:

• SwiftAI – the intelligence and automation layer that powers citizen engagement, governance efficiency, and real-time decision-making for governments and institutions.
• Swift School – the learning infrastructure layer that integrates adaptive learning, digital classrooms, and analytics to drive measurable student and system outcomes.

This dual-engine model enables Conve Genius to serve as the technology backbone for education reform — connecting classrooms, communities, and command centres through a unified AI-powered framework. Unlike traditional edtech companies that deliver content, Conve Genius builds infrastructure — platforms that integrate deeply into public delivery systems while enabling private and philanthropic partners to scale their missions with measurable results.

With operations across 22+ Indian states and partnerships with multilaterals, CSR alliances, and government departments, Conve Genius has established itself as a partner-friendly enterprise trusted for aligning policy priorities with social and financial returns. Supported by institutional investors and guided by a double bottom line philosophy, the company consistently delivers impact at scale and profitability with purpose.

As Conve Genius enters its next phase of growth, it is shaping the future of AI-led public education infrastructure — where technology, partnerships, and governance intelligence converge to redefine how nations learn and thrive.

• Act as the primary point of contact for users via chat, email, and calls.
• Proactively guide users to understand features, workflows, and best practices.
• Help users achieve intended outcomes, not just fix immediate issues.
• Ensure users feel confident and supported while using the platform.
• Identify root causes behind user problems, not just surface symptoms.
• Resolve app, web, and device-related issues with clear, step-by-step guidance.
• Spot patterns in user queries and work to reduce repeat issues.
• Share insights with internal teams to prevent future user friction.
• Identify high-impact or recurring user blockers and elevate them early.
• Work closely with product and engineering teams to drive timely resolutions.
• Track escalated issues end-to-end and keep users informed of progress.

• Test new features, updates, and fixes from a user-impact perspective.
• Report bugs with clear reproduction steps, screenshots, or logs.
• Validate fixes and confirm they solve the original user problem.
• Act as the voice of the user in product discussions.

• Support on-ground and remote program activities such as school deployments and onboarding.
• Work with program managers to ensure smooth rollout and adoption.
• Help teachers, students, and coordinators understand how to use the platform effectively.
• Identify adoption gaps and suggest improvements.
• Document common user challenges, solutions, and best practices.
• Contribute to and improve internal knowledge base and FAQs.
• Share learnings from user interactions to improve training and processes.
• Support onboarding and mentoring of new team members.

• 0–2 years of experience in user success, technical support, or IT support roles
• Experience in EdTech or SaaS environments is a plus
• Diploma, BCA, BSc IT, or similar technical background preferred

At Conve Genius, we create an environment where purpose meets growth. You will be part of a mission driven organization that is transforming how learning reaches children across India, especially at scale and where it matters most.

• Work with a diverse…