Engineer Field Service Sr

About Flight Safety International

Flight Safety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. Flight Safety operates the world’s largest fleet of advanced full‑flight simulators and award‑winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Have an understanding of the entire process of installing a visual system and be able to efficiently direct the installation of a visual system.

• Assess the current condition of a visual system and prioritize any necessary corrective/setup actions.
• Install new or modified equipment at a customer’s facility to ensure full functionality according to specifications.
• Read, understand and interpret electronic schematics and written procedures.
• Utilize basic electronic test equipment, perform signal tracing, and have the aptitude necessary to understand advanced analog and digital technology.
• Review performance reports and documentation from customers and field representatives and inspect malfunctioning or damaged product to determine nature and scope of the problem.
• Analyze review and inspection findings to determine source of problem, and recommend repair, replacement, or other corrective action.
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Provide on‑site technical assistance to help troubleshoot and repair equipment.
• Maintain records of performance reports.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers.
• Exhibit and practice professional and courteous behavior while interacting with both internal and external customers.
• Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.
• Be accountable for the control and distribution of documents and/or equipment subject to export control restrictions and for the security of FSI materials, projects and business information regarding the methods and techniques used in the production and usage of FSI products.
• Ensure the accuracy and completeness of assigned tasks.
• Adhere to a work schedule including prompt and regular attendance.
• Maintain alertness and work in a safe manner.

• Associate’s degree (A.
  
  A.) or equivalent from a two‑year college or technical school in electronics or electronic technology; bachelor’s degree preferred.

• Thirteen (13) years of experience.

• Familiarity with how the visual system communicates with a simulator host computer and ability to resolve basic host‑visual integration issues.
• Fluency in the software configuration of a visual system and ability to modify system parameters as necessary.
• Basic knowledge of personal computer and UNIX operation.

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel;

reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to walk and sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50…