Information Technology Manager

Location Profile

Walden’s Machine was founded in 1976 by Charlie Walden. Primus purchased Walden’s in 2006 and PCC purchased Primus in 2011. The company offers a complete range of products and services including high‑speed machining (3, 4 & 5‑axis medium/complex aluminum and hard‑metal machining), kitting, assembly and integration, decorative coatings, airfoil/propulsion structure specialist work and global supply‑chain management.

Walden’s has a reputation for market‑leading performance and responsiveness in high‑speed machining. Clients include Boeing, Bombardier, Spirit Aerosystems, Bell Helicopter, Airbus, and GE Aviation. The company is fully certified for ISO 9001 and holds Revision “C” registration for AS9100.

• Assist with design, planning and implementation of server and client operating‑system upgrade.
• Work with site IT teams to ensure network and security policies are followed.
• Investigate potential control weaknesses and provide recommendations for improvements.
• Develop a set of reporting metrics and publish them monthly.
• Receive, triage, and analyze customer requests via telephone and email.
• Provide responsive end‑user support for technology and application questions and problems.
• Support and troubleshoot network and connectivity issues.
• Support and troubleshoot stand‑alone peripherals (printers, scanners) and provide oversight for company phone systems.
• Configure and support PC, laptop and peripheral hardware, including installing and configuring software programs.
• Diagnose and solve hardware problems.
• Provide subject‑matter expertise for projects; manage projects as appropriate.
• Keep abreast of current software and hardware technology trends.
• Occasionally perform special projects; perform other duties as assigned.
• Demonstrate knowledge of Windows XP, MS OS, MS Office applications, and MS Windows Active Directory.
• Possess extensive hardware troubleshooting experience.
• Apply creative problem‑solving and strong troubleshooting skills.
• Self‑starter capable of frequent multi‑tasking.
• Communicate clearly and concisely, both verbally and in writing.
• Deliver customer service to users with varying computer knowledge.
• Identify automation opportunities by building rapport with internal clients and learning their processes.
• Document current and future state processes, identifying automation opportunities.
• Develop and report business cases to management to justify project expenses.
• Design reports through Power BI, SQL Server, Microsoft Excel, Pivot Tables, VBA, Microsoft Access, SharePoint and Power Apps to support implementation.
• Define required inputs and process modifications for reports and system metrics, supporting automation opportunities.
• Design and build a digital dashboard to monitor key performance indicators.
• Provide documentation and training for new process implementation guidelines.
• Develop and maintain applications and databases using Power BI, SQL Server, VBA, Microsoft Access, Microsoft Excel, SharePoint and Power Apps.
• Fully on‑site presence required.

• Bachelor's degree in Business Administration, Computer Science, Information Systems Administration, or a related technological field.
• Minimum of 6 years of experience, preferably including 3–4 years as a manager.
• Strong proficiency in identifying and evaluating complex network infrastructures.
• Strong working knowledge of Cisco, VMware, EMC and MS Windows applications.
• Experience managing multiple concurrent projects and working with various management levels; global collaboration experience is beneficial.
• Proficiency in team‑building, collaboration, verbal and written communication, and creative problem‑solving.
• Ability to meet required competencies: safety, health and environmental awareness; business ethics and compliance; technical/professional competence and quality & time management; interpersonal relations and communication; initiative, flexibility, innovation, and adaptability; continuous improvement and problem solving; planning and organizing.
• Ability to prioritize and complete multiple tasks under high volume and tight deadlines.
• Professional interaction with customers, suppliers, and team members.
• Willingness to…