User Support

Berendsen Fluid Power is one of North America’s leading distributors of hydraulic and pneumatic products and services. We have one of the largest dedicated field sales forces in both the hydraulics and pneumatics industries with 40+ locations across the US and Canada. With the resources of our powerful North American organization, we provide products and services to move the world, and foster a supportive culture that encourages participation and career development.

• 2-3 years experience in a Desktop Support role
• Firsthand experience in a corporate environment with the following technologies/products:

• Windows 10 & 11
• Microsoft Office Suites
• Basic LAN and Wi-Fi troubleshooting with client computers and laptops.
• Stand‑alone and networked printer troubleshooting and repair
• Desktop/Laptop hardware repair

Must have CompTIA A+ certification

CompTIA Network+ certification preferred

• Respond to voice mail, email and user requests for tier 1 technical support for 400+ user base.
• Analyze and resolve problems associated with hardware, operating systems, application software, printers and PC LAN connectivity
• Performs a wide variety of tasks in software/hardware maintenance and operational support of client systems
• Actively searches company database for previous solutions
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Create/Maintain technical and procedural documentation
• Adhere to company procedures
• Ability to work assigned tickets to resolution and projects as assigned

Demonstrate excellent verbal and written communication skills. The candidate must have ability to work within a team environment to achieve shared goals. Good organizational skills with the ability to manage time effectively are essential.

• Competitive salary
• Comprehensive benefits including medical, dental, vision with both a PPO and a HD plan with HAS options
• Additional accidental and hospitalization options
• Short term & long-term disability and life insurance
• Company matching 401(k) (50% up to 8%!)
• Vacation, sick and company paid holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.