Senior Project Manager – AWS Amazon Connect; Federal-Tied Engmt

Company Overview

Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results are
happier customers, enhanced insights,and
lower costs
.

Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to
lower risk
and
increased efficiency
. Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction.

We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls.

Waterfield Tech is seeking an experienced Senior Project Manager to lead the delivery of complex AWS Amazon Connect implementations and modernization projects in support of a commercial Waterfield Tech customer whose work is tied to a U.S. Federal Government program. This individual is the senior delivery owner for the engagement — managing scope, schedule, financials, and risk through the full project lifecycle while operating within the additional governance and security expectations that accompany federal-tied delivery.

The Senior Project Manager has the authority to run the project on a day-to-day basis, partners closely with other Waterfield teams and customer stakeholders, and serves as the central point of accountability for delivering best-in-class customer service. Because of the federal nexus of this engagement, the successful candidate must be eligible to obtain a U.S. Government security clearance; an existing active Secret clearance is strongly preferred.

• Manage a portfolio of complex, multi-workstream projects spanning customer experience, contact center, unified communications, Applied AI, and cloud migration engagements; own the full project lifecycle including scope, schedule, resource planning, budget, risk, change, and stakeholder communication.
• Review proposal material, SOWs, and executed contracts to determine scope; request resources from matrixed support organizations; ensure contractual compliance with all RFP and SOW terms while delivering best-in-class customer service.
• Partner with sales, solution consulting, and pre-sales engineering on opportunity scoping, level-of-effort estimation, and Statement of Work development for new and in-flight customer expansions.
• Lead go-live event planning, production change management, and Day 1 post-launch incident support; lead transition to Day 2 support per Waterfield Tech standards.
• Build and motivate cross-functional project teams; serve as the central point of contact between technical teams, customer stakeholders, vendors and subcontractors, and Waterfield Tech leadership.
• Establish and maintain client relationships, manage expectations of project sponsors, and manage external vendor relationships including SOWs, deliverable acceptance, and invoice validation.
• Provide coaching, mentorship, and on-the-job training to junior project managers, project coordinators, and team members.
• Identify, assess, and mitigate risks and issues; manage project change requests through formal change control with impact analysis, approvals, and downstream communication.
• Lead AI enablement capabilities — including virtual agents, agent assist, real-time analytics, and AI-powered self-service.
• Apply AI-powered solutions to project delivery itself — including automated status reporting, predictive risk analysis, meeting summarization, action-item tracking, and automated documentation — within the security and compliance constraints of the federal-tied environment.
• Adhere to stage-gate quality and control guidelines and Waterfield Tech project management standards, including booking, time entry, and project operations within Microsoft Dynamics 365 / Project…