Network Operations Center Technician

This role is focused on providing advanced support for network operations, specifically in troubleshooting and resolving issues escalated from Tier I and Tier II support teams.

• Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred.
• Experience troubleshooting the following Fiber to the Home internet gateway equipment:
  Calix, Ubiquiti, ZTE.
• Successful training or certification in Cisco, Cambium, Calix, and Juniper.
• Prior experience in LTE troubleshooting and other Point-to-point radio systems is preferred.
• Working knowledge of network technologies and components such as switches, routers, and firewalls and RF technologies such as LTE, wireless radios, Wi‑Fi, etc.
• Experience with in‑home WiFi connectivity.
• Understanding of the essentials of data and signal.
• 8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments.
• Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet).
• Hands‑on experience with Juniper (Junos), Cisco, and Mikro Tik platforms.
• Calix XGS‑PON and access/aggregation network management systems.
• Fixed wireless and LTE platforms such as Cambium, Telrad, or similar.
• Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent a plus).

• Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS).
• Hands‑on experience with Juniper (Junos), Cisco, and Mikro Tik platforms.

• Experience troubleshooting Fiber to the Home internet gateway equipment.
• Successful training or certification in Cisco, Cambium, Calix, and Juniper.
• Prior experience in LTE troubleshooting and other Point‑to‑point radio systems.