Business Analyst II

Overview

IT Business Analyst Ameristar Perimeter Security USA, an ASSA ABLOY branded company, is looking for IT Business Analyst. The IT Business Analyst ensures that business processes and supporting systems continue to meet the needs of stakeholders across the enterprise. This position serves as a key liaison between the IT group that implements solutions and the line-of-business staff that performs the process work, translating between the two groups and converting operational challenges into scalable, technology-enabled solutions.

• Defines and documents business functions, processes, and requirements across the enterprise.
• Act as the primary Subject Matter Expert (SME) for manufacturing-related modules.
• Consults with functional unit management and personnel to identify, define, and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Acts as a liaison between departmental end-users, technical analysts, information technology analysts, and consultants in the analysis, design, configuration, testing, and maintenance of systems to ensure optimal operational performance.
• Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Monitors issue queue and resolves problems; supports requirements gathering for IT to implement.
• Identifies opportunities for improving business processes through information systems, automation, Microsoft Copilot, or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
• Plans, organizes, and conducts business process reengineering and improvement projects end-to-end, from discovery through deployment and hypercare.
• Tests, and supports solutions across ERP’s (JD Edwards, and Microsoft Dynamics 365 Business Central), Service Now ITSM, and the Microsoft Power Platform.
• Maps, documents, and continuously improves end-to-end ERP process flows— including quote-to-cash (Q2C), procure-to-pay (P2P), plan-to-produce, and warehouse/inventory management—working closely with Sales, Operations, Finance, and Supply Chain stakeholders to ensure system configurations accurately reflect business rules and drive process efficiency.
• Researches and prepares reports, consolidating information into cohesive and understandable written deliverables for use in management decision-making.
• Participates in and leads user acceptance testing and testing of new system functionality.
• Develops training curriculum and conducts formal training sessions covering assigned systems and modules.
• Minimal travel but as needed to support our locations.

• A bachelor’s degree in information technology, Business, Marketing, or a related field, or equivalent work experience.

• Five or more years of business process analysis, major computer system implementations, or change management. Internal
• Five or more years of working with cross-functional teams and enterprise-wide programs, operating and influencing effectively across the organization and within complex contexts.
• Extensive hands-on experience with Enterprise Resource Planning (ERP) platforms, preferably JD Edwards (JDE), and/or Microsoft Dynamics 365 Business Central, including participation in implementations, upgrades, configurations, and day-to-day support. Must demonstrate deep understanding of end-to-end ERP-driven business processes in a manufacturing environment, especially quote-to-cash (Q2C), procure-to-pay (P2P), and warehouse/inventory management.
• Experience with Service Now ITSM (or a comparable IT service management platform), including incident, problem, change, and request management workflows. Familiarity with Service Now reporting, or workflow design is a strong plus.
• Exposure to the Microsoft Azure ecosystem, including Azure services, Entra  (Azure AD), Power Platform (Power Apps, Power Automate, Power BI), and SharePoint/Teams, and an understanding of how these components support business solutions.
• Experience with automation technologies such as Power Automate, RPA,…