Enterprise Service Desk Technician; SIPRNet Oklahoma , OK

Position: Enterprise Service Desk Technician (SIPRNet) Oklahoma City, OK, US
## Enterprise Service Desk Technician (SIPRNet)
AWV TINKER AIR FORCE BASE OKApply Now Find out how well you match with this jobJob ID324556

Job Title:

Enterprise Service Desk Technician (SIPRNet)
Job Category:
Service Contract Act Time Type:
Full time Minimum Clearance Required to Start:
Secret Employee Type:
Regular Percentage of

Travel Required:

None Type of Travel:
None*
* **
* The Opportunity:

** CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.
** What You’ll Get to Do:
** We’re excited to announce an outstanding opportunity for skilled Enterprise Service Desk Technicians to join our team and help us establish a new, centralized Secret Internet Protocol Router Network (SIPRNet) customer support capability. In this role, you’ll be at the forefront of delivering exceptional IT support, ensuring seamless service delivery, and enhancing our overall customer experience. If you thrive in a fast-paced environment and are passionate about making a significant impact, we want you on our team!

Apply now to be part of this innovative journey.

Operations are 24/7 in a secure facility at Tinker AFB. You’ll have the opportunity to work a flexible schedule that includes day shifts, weekends, and swing shifts. Additionally, there is potential for hybrid work to complement our existing unclassified operations off-base in Oklahoma City.
** Responsibilities:**
* ** Advanced Technical Support:
** Resolve complex technical issues for end-users, utilizing deep knowledge of systems and applications to deliver high-quality, timely support.
* ** Incident Management:
** Actively manage and track incidents from initiation to resolution, ensuring proper documentation and escalation of unresolved issues to maintain service levels.
* ** Knowledge Base Enhancements:
** Develop and update Knowledge Base Articles (KBA) to facilitate self-service options and empower both users and team members.
* ** Service Now Proficiency:
** Utilize Service Now to manage incident tracking, ticketing, and reporting, ensuring efficient workflow and accurate documentation while leveraging the platform's features to enhance service delivery and support processes.
* ** Cross-Training:
** Participate in training and workshops to share expertise with team members, ensuring a well-rounded understanding of processes and tools across the team to enhance collaboration and support.
*
* Qualifications:

*
*
* Required:

** Ability to obtain/maintain a Secret clearance
* High School diploma and 3-5 years’ technical experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience)
* Strong verbal and written communication skills, with the ability to clearly convey technical information.
* Proven ability to work effectively in a collaborative, team-oriented environment.
* Familiarity with Service Desk operations, including basic troubleshooting and ticket handling.
* Hands-on experience with end-user devices, common applications, and support tools.
* Desired:
** An active DoD Secret or higher clearance.
* Experience supporting classified environments.
* Security+ Certification.
* Experience using Service Now service management software (or similar tool).This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
** What You Can Expect:
**** A culture of integrity.
** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
** An environment of trust.
** CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a…