Operations Support Specialist, IT​/Tech

Position: Operations Support Specialist I
** Job Posting Title
** Operations Support Specialist I
** Agency
* * 340 OKLAHOMA STATE DEPARTMENT OF HEALTH
** Supervisory Organization
** 340 Enterprise Systems Services
** Job Posting End Date
** Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note:

Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
** Estimated Appointment End Date (Continuous if Blank)
**** Full/Part-Time
** Full time
** Job Type
** Regular
* * Compensation
* * The salary for this position is up to $60,000.00, based on education and experience.#
** Why you’ll love it here!
**** RESPECT. COLLABORATION. SERVICE.
** The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!

We know that benefits matter and that is why we offer a competitive  for all eligible employees.
* Generous state paid  to help cover insurance premiums.
* A wide choice of  with no pre-existing condition exclusions or limitations.
* Flexible spending accounts for health care expenses and/or dependent care.
* with a generous match.
* 15 days of vacation and 15 days of sick leave the first year for full time employees.
* 11 paid holidays a year.
* Student Loan repayment options & tuition reimbursement.
* Employee discounts with a variety of companies and venders.
* Longevity Bonus for years of service
** Job Description
**** Location**: OKC – 123 Robert S Kerr.
** Salary**: up to $60,000.00, based on education and experience
** Full Time /Part Time**:
Full Time
** Work Schedule**:
Monday – Friday
** Primary Hours**: 8-5
** Position Summary
** This position provides comprehensive technology hardware and mobile device support, ensuring outstanding service delivery to internal and external customers. Responsibilities include troubleshooting and resolving hardware-related issues for computers and mobile devices while maintaining an accurate inventory of all OSDH technology assets.

Working collaboratively across internal program areas and stakeholders, this position will deliver technology solutions that assist in achieving the agency’s mission. Additionally, this role will advise the leadership team on current cost and renewal options for technology hardware and mobile devices.
** Position Responsibilities /Essential Functions
*** Provide comprehensive support for all OSDH technology hardware and mobile devices, including troubleshooting, maintenance, and issue resolution to ensure minimal downtime for users.
* Collaborate with internal departments to plan and analyze business system requirements, enhancements, and changes, offering solutions that align with agency needs.
* Oversee the provisioning, setup, deployment, configuration, and maintenance of desktop workstations, laptops, smartphones, and tablets for new and existing employees.
* Work closely with the OMES IT helpdesk and other support teams to communicate and resolve reported technical issues efficiently.
* Maintain an accurate inventory of all OSDH technology assets, including desktop and mobile devices, tracking configurations, serial numbers, user assignments, and renewal information.
* Develop and maintain a knowledge base of hardware and mobile support procedures, ensuring accurate documentation for internal reference and end-user guidance.
* Create and deliver training sessions, job aids, and support documentation to assist employees in effectively using technology hardware and mobile devices.
* Educate end-users on security best practices, including data protection and recognizing cybersecurity threats.
* Partner with IT procurement teams to manage the ordering, renewal, and cost tracking of all OSDH technology assets, ensuring budget-conscious decision-making.
* Interact with mobile service providers, hardware vendors, and suppliers to facilitate smooth operations and service continuity.
* Stay informed on industry trends, emerging technologies, and best practices to recommend…