Applications Manager

Overview

Under general supervision of the Director of IT Operations, manages, coordinates and supports all major business applications that are used by Osage Casinos. Primary focus on the delivery of real-time business information and performance reporting across the gaming operations; financial management, patron management, hospitality management and compliance.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

MINIMUM QUALIFICAQTIONS:

• Must be a minimum of 21 years of age.
• Bachelor’s Degree in Computer Science, MIS, IT or related field required and/or 5 years of IT related experience.
• Five years coordinating technical projects and administering major business applications or systems experience in the Casino / Hospitality industry.
• Three years previous application administration experience with Casino Operations, Resort Operations, and Finance.
• Management experience in an IT environment preferred.
• Strong project management experience required.
• Required to pass a pre-employment drug screening and obtain and maintain a gaming license issued from Osage Nation.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duty with or without reasonable accommodation.

COMMUNICATION:

• Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, request for information, and ideas for improvement are effectively relayed to management.
• Facilitates the flow of information throughout the area of responsibility by presiding over scheduled meetings with staff and team members as required.
• Stays informed of company information and communications by reviewing all e-mails, digital boards and SharePoint.

DEPARTMENT OPERATIONS:

• Obtains, develops and maintains necessary personnel, training, and equipment to achieve financial, operational, and guest service expectations.
• Recruiting, interviewing, hiring, training, scheduling, supervising, evaluating, coaching, and terminating employees.
• Ensures adequate staffing to meet the organization’s needs and budget.
• Hosts regular staff meetings to ensure communication between personnel and business-related activities.
• Develops support documentation for IT personnel and maintains security and integrity of all assigned application systems and information.
• Reviews, analyzes and evaluates business systems and user needs.
• Assists operating units and department to define software needs and the subsequent evaluation, selection, contracting and deployment of agreed on packages.
• Manages life cycle of business applications. Develops and implements IT Applications annual project plans.
• Serve as senior project coordinator for business application projects.
• Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
• Creates and enforces standards and policies for business application upgrades and new implementation projects.
• Creates and maintains documentation including by not limited to: application integrations map, support manuals, technical documentation used by IT support personnel, change/modifications to business logic within applications and standard operating procedures.
• Enforces change management process for all modifications of business applications.
• Provides regular status updates of business applications related issues and concerns and makes recommendations when necessary.
• Oversee data classification and enforcement of organizational data classification standards.
• Manage the data warehouse, ETL, and reporting infrastructure and processes.
• Annually reviews application maintenance & support agreements for validity and accuracy.
• Maintains positive, proactive, influential and productive relationships with software and hardware vendors.
• Organizing cross-property/cross-functional key operator groups for each suite of applications to gather and facilitate…