Point Of Sales Technician

Location of work :
Woodbridge, NJ 07095

Job Summary

The Field Technician provides on-site technical support for restaurant operations, ensuring reliable performance of point-of-sale (POS) systems, hardware, networking components, and related technologies. This role requires strong customer service skills, the ability to work under pressure, and a commitment to delivering high-quality technical solutions in a fast-paced environment.

Key Responsibilities

• Provide exceptional customer service while supporting restaurant operators and staff
• Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related equipment
• Diagnose and resolve technical issues efficiently, clearly communicating solutions to end users
• Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements
• Perform light contractor tasks such as drilling, mounting hardware, and running cabling to support installations and repairs
• Train staff on proper use of supported systems and equipment
• Diagnose product failures, order replacement parts, and complete repairs as needed
• Recommend appropriate products, services, or solutions based on operational needs
• Apply working knowledge of restaurant operations and backend workflows to support effective technology integration
• Follow established procedures and guidelines while working independently or with minimal supervision
• Report to a Team Lead or Field Services Manager

Required Qualifications

• Strong customer service and communication skills, with the ability to remain calm under pressure
• Experience troubleshooting and repairing POS systems, computer hardware, or related technology preferred
• Basic understanding of networking concepts (IP, connectivity, cabling, etc.)
• Ability to perform light physical/contractor tasks (drilling, mounting, lifting equipment)
• Willingness to work flexible hours, including evenings and participation in an on-call rotation
• Reliable transportation for travel between customer locations

Preferred Qualifications

• Experience supporting restaurant or retail technology environments
• Familiarity with network cable installation and termination
• Experience with field service or on-site technical support roles

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