Technical Support

Job Details

Location:

A360 Corporate - Tulsa, OK 74137

Position Type:
Full Time

• 1pm-10pm Shift with at least one weekend day - REQUIRED
• Training schedule: M-F 8-5 for the first 3 weeks
• Holiday availability REQUIRED
• Must be flexible and willing to arrive early or leave later as customer needs dictate

• Provide over-the-phone technical support to residential and commercial customers who need assistance or have questions about their security or automation equipment
• Research and troubleshoot problems, while maintaining customer safety
• Listen, communicate, identify root cause and respond accordingly
• Empathize with customers and provide a calm, positive experience
• Make sound decisions and use proper discretion in handling customer issues within company guidelines
• Deliver world-class customer service that builds customer satisfaction and loyalty

• Prior technical support experience is required
• Ability to troubleshoot consumer-facing hardware and software such as cameras, alarm panels, z‑Wave devices, sensors, etc.
• Adaptable to a fast-paced call center environment
• Experience working with companies such as Dish, Geek Squad and AT&T is a plus
• Stable work history
• Willingness and desire to assist others
• Great interpersonal skills and prior customer service experience, preferably in a call center environment
• Prior security industry experience is a plus

• High school graduate or equivalent
• Technical degrees/certifications are a plus
• Ability to work second shift five days including one weekend day
• Recent technical support experience in a call center environment
• Must be able to pass pre-employment background and drug screen
• Ability to utilize PC keyboarding efficiently and accurately with proficient data entry skills
• Type a minimum of 30-40 wpm

• Health coverage for you and your family through medical, dental, and vision plans
• Generous paid time off program starting at three weeks and increasing with tenure
• 401(k) plan with company match dollar-for-dollar on a generous percentage of your contribution
• Disability, life, and accidental death and dismemberment insurance
• Employee assistance program, tuition reimbursement, and free home security monitoring with discounted security and home automation equipment