Business Intelligence Analyst II

Job Summary

Responsible for data retrieval and analysis to support strategic decision-making, planning, and operational effectiveness across various college departments and collaborate with stakeholders, utilize data visualization tools, and employ statistical techniques to provide actionable insights.

• Query, clean, and analyze complex data sets from various sources, including student information systems (Banner, ODS, Cognos) and external data providers (NSC).
• Conduct comprehensive data analyses to identify trends, patterns, and correlations that support evidence-based decision-making.
• Design and generate interactive dashboards, reports, and visualizations to effectively communicate complex data insights to stakeholders.
• Create standardized reporting templates and automate data refresh processes to ensure timely and accurate reporting.
• Collaborate with end-users to understand reporting needs and provide recommendations for enhancements to reporting capabilities.
• Conduct ad-hoc analyses and data-driven research to support data-informed decision-making at all levels of the institution.
• Work with stakeholders to identify data needs and serve as a representative of the IRRA department in meetings or on committees.
• Assume other responsibilities assigned by the Director of Institutional Research, Reporting and Analytics.

• Bachelor’s degree in Business Analytics, Information Systems, Statistics, or a related field. Degree requirement may be substituted with relevant and equivalent work experience.
• Experience interacting with administrative computing systems and large scale databases requiring evidence of mastery in research and quantitative analysis.
• Experience with data visualization tools (e.g., Tableau, Power BI) and dashboard development.
• Strong analytical and problem-solving skills, with the ability to translate complex data into meaningful insights.
• Knowledge of descriptive and statistical analysis techniques, survey research, and research methodologies.
• Excellent written and verbal communication skills, with the ability to present complex information to non-technical audiences.
• Strong attention to detail, organizational skills, and ability to manage multiple projects simultaneously.
• Ability to work independently and collaboratively in a team-oriented environment.

• Tableau or Power BI, Business Analysis/Analyst, Python, or SQL certifications.
• Master’s degree in Business Analytics, Information Systems, Statistics, or a related field. Degree requirement may be substituted with relevant and equivalent work experience.
• Three years proven experience in data analysis, business intelligence, or institutional research. Expertise and experience from a Higher Education Institutional Research Office or similar work environment may be substituted for education or other requirements.
• Familiarity with student information systems and higher education data (e.g., Ellucian, Banner, IPEDS, OSRHE).
• Mastery of R/Python/SPSS, SQL, Excel and Tableau/Power BI.
• Experience with IPEDS, HLC, Qualtrics, data warehouses and Cognos.

TCC values our employees by providing a benefit package as a significant component of your compensation package.

Our benefits have been designed to provide important protection for you and your family in the case of illness, injury, or even death.