Solutions Engineer​/East Coast Regions

Solutions Engineer
- Central/East Coast Regions

As a Solutions Engineer based at Central/East Coast regions at Nile, you will play a critical role in bridging product innovation and market success. You’ll be responsible for creating comprehensive technical enablement content, supporting strategic customer engagements, delivering compelling demonstrations at industry events, and ensuring our sales teams and partners have the resources they need to position, sell, and deploy Nile solutions effectively.

This role uniquely combines technical depth, content creation, customer engagement, and event presence. You’ll work across the entire customer lifecycle—from creating documentation that enables self‑service adoption to hands‑on support for critical deployments at high‑value accounts.

• Technical Documentation & Guides
  • Create comprehensive technical documentation for new features including architecture overviews, configuration guides, and troubleshooting procedures
  • Develop Best Practice Guides that help IT administrators adopt modern network management approaches and move beyond legacy methodologies
  • Write step‑by‑step configuration guides for both the Nile Portal and technical documentation website
  • Create Migration Guides for transitioning from incumbent vendors (Cisco, Aruba, Juniper Mist) to Nile
  • Develop Integration Guides for third‑party system integrations (Service Now, SIEM, identity providers)
  • Write in‑portal tutorials and interactive guides for contextual user assistance
• Video Content Production
  • Record feature value presentations explaining business benefits and technical capabilities
  • Create configuration demonstration videos showing step‑by‑step workflows in the Nile Portal
  • Produce training videos for internal teams, partners, and customers
  • Develop You Tube content for asynchronous learning and partner enablement
• Communication Collateral
  • Draft in‑portal announcements for new features and updates
  • Contribute to customer‑facing newsletters highlighting capabilities and changes
  • Develop lab documentation for hands‑on learning environments delivered through Moodle LMS

• Hands‑On Lab Development
  • Design and build remote‑accessible lab environments for “try before you buy” experiences
  • Create comprehensive lab exercises and learning paths in Moodle
  • Develop test plans and exit criteria for customer Proof of Concept (POC) and Proof of Value (POV) engagements
  • Build and maintain canned demonstrations with scripted talk tracks for consistent sales demonstrations
• Training Delivery
  • Conduct live training sessions for Solutions Architects, Customer Success Engineers, and Customer Success Managers on new features and capabilities
  • Deliver partner enablement training tailored to technical depth and sales focus
  • Provide training on Professional Services Practices (Security Assessment, Migration methodologies)
  • Create and present technical PowerPoint decks for deep‑dive sessions
• Demo Kit & Lab Infrastructure
  • Configure and maintain physical and virtual lab environments including servers, firewalls, routers, switches, and access points
  • Ensure demonstration environments support realistic integration scenarios
  • Manage lab infrastructure to support concurrent training sessions and demonstrations

• Strategic Account Support
  • Provide hands‑on deployment assistance for critical high‑value customer implementations
  • Support beta trial programs for strategic customers, gathering feedback and ensuring successful adoption
  • Execute white‑glove service for accounts where deployment success is mission‑critical
  • Capture deployment learnings to continuously improve documentation and practices
• Product Feedback Loop
  • Document customer issues, gaps, and enhancement requests encountered during engagements
  • Provide structured feedback to Service Owners and Product Managers to inform roadmap decisions
  • Identify documentation gaps based on recurring customer questions
  • Translate real‑world customer challenges into product and enablement improvements
• Customer Success Activities
  • Accelerate time‑to‑value for strategic customers through expert…