IT Technician

MOUNTAIN, LTD. has an opening for an IT Technician in the Wilson, KS area!

Since 1979, MOUNTAIN, LTD. has successfully created and supported turnkey engineering solutions for traditional and wireless telecom providers across the United States.

We are a national leader in the industry, providing high‑quality engineering, on‑time service delivery, and skilled personnel paired with innovative technology and creative solutions. Specialties include OSP/ISP engineering, design, permitting, right‑of‑way and CAD for traditional and wireless telecommunications companies.

• Perform system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and critical processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Manage OS and third‑party software critical patches and upgrades, as well as monitor and maintain automated patching software.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Configure CPU, memory, and disk partitions as required.
• Maintain system standards according to company procedure and best practices.

• Install and support the deployment, installation and troubleshooting of desktops, laptops, mobile devices, operating systems, third‑party application software, IP phones, services, printers and other peripherals for both internal and external users.

• Install, configure, and maintain edge security, including firewalls, SBCs and routers.
• Follow Cybersecurity best practices and ensure all users know and understand their obligation and requirements.
• Monitor and maintain Endpoint Protection software, logs and alerts for all applicable workstations.
• Monitor on‑premise, cloud and individual systems and documents for security breaches.
• Monitor relevant security events, including service/application, IDS/IPS logs and alerts, Firewall logs and other security events.
• Ensure security policies and procedures are implemented, maintained and followed for all internal and client processes and systems.
• Perform and participate in internal and external security audits.
• Evaluate customer’s needs and requirements to develop an optimal PC for purchase.
• Configure and install customer’s hardware and software as needed.
• Troubleshoot, maintain and repair customer’s existing computers as needed.

• Install, configure and maintain internal and client networks, including managed and unmanaged switches, routers and other network‑related devices.
• Monitor network performance and alerts, and respond to any network‑related incidents, alarms or alerts.
• Assist with engineering and planning of internal and client network upgrades and replacements.
• Assist with network cabling installation, including cable runs, jacks, patch panels, jumpers and punch downs.
• Document and diagram logical and physical network information for both internal and client networks.
• Evaluate and recommend network changes or upgrades as new technology and options become available.

• Assist with configuration and troubleshooting of the FTTH transport network, including the transport ring and premise ONT devices.
• Install, configure and maintain VoIP phone systems, including phones, on‑premise and hosted systems, gateways, SBCs, SIP Trunks, PRI and traditional POTS.
• Monitor and maintain compliance with e911, PCI and other related industry standards.
• Assist with configurations, monitoring and troubleshooting mobile backhaul and other special circuits throughout the network.

• Assist with meeting potential MSP clients to evaluate client needs and promote managed services and other potential IT‑related add‑ons.
• Assist with upselling and upgrading existing clients’ managed services and other potential IT‑related add‑ons.
• Engineer, plan and document managed service packages for new and existing clients based on client needs, industry standards and best practices.

• Answer, evaluate and prioritize incoming tickets, telephone calls, voicemail, e‑mail and in‑person requests…