Senior ServiceNow IT Asset Management; ITAM Integration Contractor

Senior Service Now IT Asset Management (ITAM) Integration Contractor

US or Canada Remote

US EST Time Zone

Primary Focus: Service Now ITAM (HAM & SAM) ↔ SAP Ariba Integration

We are seeking a senior-level, hands-on Service Now ITAM contractor with proven experience integrating Service Now IT Asset Management (ITAM) with SAP Ariba
.

This role is responsible for designing, building, and supporting a robust, scalable integration that enables accurate asset lifecycle management, procurement automation, and financial alignment.

This is a technical delivery role
—the ideal candidate must be capable of coding, configuring, and troubleshooting integrations
, not just providing advisory or oversight services.

• Design and implement bi-directional integrations between Service Now and SAP Ariba supporting:
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• Implement and support Service Now Ariba Spoke integrations to:
• Retrieve Purchase Order (PO) and Purchase Requisition (PR) data from Ariba
• Synchronize PO/PR statuses (Requested, Ordered, Completed, Canceled, Rejected)
• Send receiving confirmations from Service Now back to Ariba

• Configure and extend Service Now Procurement and ITAM modules
  , including:
• Purchase Orders (PO)
• Purchase Requisition s (PR)
• Receiving Slips and Receiving Lines
• Build and maintain:
• Flow Designer flows
• Script Includes
• REST integrations
• Error handling, logging, and retry mechanisms

• Ensure:
• Service Now remains the system of record for assets and software entitlements
• SAP Ariba remains the system of record for procurement
• Troubleshoot and resolve:
• Reconciliation issues

• Support:
• User Acceptance Testing (UAT)
• Provide:
• Technical documentation
• Knowledge transfer to internal teams

• Partner with cross-functional teams, including:
• IT Operations
• ITSM
• Procurement
• Finance
• Security Operations
• Translate business and procurement requirements into technical integration solutions
• Support decision-making related to:
• Software purchases originating in Ariba
• PR/PO closure conditions
• Rejected or canceled procurement scenarios
• Collaborate with Security Operations to ensure asset visibility supports:
• Vulnerability management
• CMDB accuracy
• Risk and compliance initiatives

• 7+ years of hands‑on Service Now experience
• Strong experience with:
• IT Asset Management Professional (HAM & SAM)
• Procurement and PO lifecycle
• Integration Hub and Flow Designer

• Hands‑on experience integrating with SAP Ariba APIs
• Strong understanding of:
• Purchase Requisition s (PR)
• Financial and asset data models
• Approval, rejection, and receiving workflows

• REST / SOAP API integration
• Data mapping and transformation
• Strong troubleshooting and production support experience
• Solid understanding of procurement‑to‑asset lifecycle processes

• Experience with large-scale enterprise integrations
• Familiarity with CMDB and asset reconciliation processes
• Experience in regulated environments (finance, healthcare, etc.)