Learning & Development Knowledge Manager

Job Title

Learning & Development Knowledge Manager

695 Oklahoma Tax Commission

$89,220

The Learning & Development (L&D) division supports the Oklahoma Tax Commission’s mission by equipping employees with the knowledge, skills and resources needed to perform their job with confidence. The Learning and Development Knowledge Manager leads the design, governance, and expansion of the agency’s knowledge ecosystem, including knowledge architecture, taxonomy, and governance practices that ensure information is accurate, accessible, findable, and adaptable to evolving technologies.

Working closely with stakeholders and front-line employees, this role connects learning, operations, and technology to build a scalable knowledge environment that improves performance, reduces duplication, and supports continuous growth across the agency.

• Owns and leads the agency’s knowledge management strategy and architecture, designing how knowledge is captured, structured, and surfaced across available platforms using scalable information architecture, taxonomy, metadata, and content models that support both intuitive navigation and AI-assisted retrieval.
• Establishes and evolves knowledge governance and standards, including content lifecycle, ownership, source-of-truth rules, metadata requirements, and approval workflows, in collaboration with content owners and sponsors, ensuring knowledge assets are accurate, compliant, accessible, and aligned with federal, state, and agency policies.
• Designs and continuously enhances the agency’s knowledge ecosystem, including knowledge layers, platform strategy, and reusable templates (SOPs, job aids, knowledge articles), enabling consistent, high-quality content that is optimized for search, reuse, and future technology integration.
• Builds and maintains processes for capturing data, including search analytics, content usage data, and user behavior metrics, and uses that information to drive continuous improvement of search performance, taxonomy, tagging, navigation, and content promotion strategies to improve findability and user experience.
• Seeks out and acts on end-user and stakeholder input through feedback loops, needs assessments, and direct engagement with front-line employees, ensuring knowledge solutions reflect end-user workflows and agency priorities.
• Partners with division leadership, subject matter experts (SMEs), and stakeholders to drive adoption and expansion, providing feedback and data-driven recommendations, leading change management efforts, supporting migration from legacy tools, and identifying opportunities to grow and strengthen centralized knowledge across the agency.
• Ensures content quality and lifecycle management, collaborating with content owners to maintain accurate, relevant, and consistent knowledge assets aligned with established standards and governance practices.
• Builds and scales knowledge management capability across the organization, training and supporting distributed content authors and establishing sustainable ownership models for long-term success.
• Contributes to a strong teamwork environment within L&D by facilitating open communication and delivering constructive feedback on project workflows, change management, content governance, and knowledge ecosystem standards.
• Partners with L&D team members to align learning design with the knowledge ecosystem, ensuring training, performance support, and knowledge resources work as connected components rather than standalone deliverables.
• Collaborates cross-functionally to connect knowledge, learning, and technology, partnering with Communications, Innovation, and other divisions to align knowledge systems with learning strategies, content reuse models, and platform configuration compatible with agency systems and technology initiatives.
• Leads knowledge management programs and initiatives end-to-end, aligning with L&D leadership priorities, managing stakeholder expectations, and delivering measurable progress across both immediate and long-term goals.
• Advances the agency’s knowledge ecosystem by staying at the forefront of knowledge management and content…