Lead Maximo Technical Analyst

The Lead Maximo Support Analyst is a technical expert responsible for maintaining and supporting enterprise applications, with a primary focus on the Maximo platform. This role ensures system stability, performance, and usability while troubleshooting issues, implementing improvements, and assisting business users with technical solutions. The analyst also contributes to system enhancements, documentation, and project initiatives to support operational efficiency.

• Oversee the performance, availability, and health of the Maximo application environment.
• Investigate service requests and incidents, diagnose root causes, and implement effective resolutions.
• Lead internal initiatives related to Maximo upgrades, improvements, and system enhancements.
• Collaborate with business users to address technical issues impacting operational workflows.
• Design and recommend technical solutions that prioritize reliability, scalability, and maintainability.
• Manage application backlogs and ensure incidents, requests, and updates are properly documented and tracked.
• Create and maintain technical documentation, deployment guides, and operational runbooks.
• Assist with major incident response and contribute to long-term solutions to prevent recurring issues.
• Support integration efforts, reporting development, and configuration within the Maximo ecosystem.

• Bachelor’s degree in Computer Science, MIS, or a related discipline (or equivalent experience).
• Strong knowledge of Maximo Integration Framework (MIF) architecture and integrations.
• Ability to develop BIRT and ad-hoc reports within Maximo.
• Familiarity with relational databases, including scripts, triggers, and stored procedures.
• Experience with application development or programming languages.
• Background supporting COTS enterprise applications.
• Exposure to Maximo MAS 9.0, integration platforms such as Boomi, or transportation/logistics systems is a plus.
• ITIL Foundation certification and familiarity with Microsoft technologies are advantageous.
• Willingness to travel occasionally (up to 15%).

• You excel at analyzing complex problems and developing effective solutions when challenges arise.
• You enjoy diving into intricate technical details and understanding how each component contributes to the bigger picture.

JoCo is an Equal Opportunity Employer. We are committed to providing a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs.