Salesfoce Business Analyst

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Technical Business Systems Analyst (Salesforce Support Analyst)

W2 or 1099 (No C2C)

H1B, H4

EAD, GCEAD, L2, OPT, CPT, Green Card, US Citizens (Only USA Applicants)

Remote

4+ Years

• Provide technical support for Salesforce communities that enable Prioritized Service Events (PSE) for our dealer network.
• Ensure seamless functionality, data integrity, and user satisfaction across our Aftermarket Sales (ASC) and Aftermarket Marketing (AMC) platforms.

• Serve as the primary support contact for Salesforce communities delivering PSE services to dealers.
• Analyze and troubleshoot issues related to Salesforce functionality, data flows, and system integrations.
• Collaborate with CAT Digital and external teams to resolve platform, data, and integration challenges.
• Provide timely updates to MSORs on open support tickets to facilitate dealer communication.
• Work directly with CAT dealers to resolve issues within the ASC and AMC communities.

• Years of experience: 2-4 years
• Degree requirement:
  Bachelor’s and/or Master’s degree

• 2–4 years of experience supporting the Salesforce platform.
• Strong verbal and written communication skills.
• Demonstrated analytical, critical thinking, and problem‑solving abilities.
• Proven ability to coordinate across multiple teams and stakeholders.

• Salesforce Advanced Administrator or Platform Developer I Certification.
• Experience supporting Salesforce Communities or Experience Cloud.
• Familiarity with data integration tools and troubleshooting APIs or middleware.
• Knowledge of the Heroku platform and its integration with Salesforce.
• Excellent or superior communication skills and experience coordinating across various groups.

Please share your resume and contact details to ,  or call 832‑990‑6448.