IT Support Associate II, Ops Tech Solutions; OTS

IT Support Associate II, Ops Tech Solutions (OTS)

Job :  |  Services LLC

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Ops Tech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.

Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. You will participate in career development opportunities as presented to progress your career at Amazon.

• Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
• Handles support requests and procedures across the network
• Assist in training new hires
• Continuous learning of new technologies
• Support customers from multiple buildings in the area, and remote customers
• Lift up to 49lbs and stand and walk for 10‑12 hours (with or without reasonable accommodation)

• Experience troubleshooting integrated and interdependent computer systems
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• Experience in a dynamic environment with a high degree of customer service
• 1+ years of Windows, Mac, or Linux Operating systems support experience or equivalent experience

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry‑relevant certifications
• Experience in a dynamic environment with a high degree of customer service

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Starting pay: 23.00 - 37.00 USD hourly (USA, OK, Tulsa).

Amazon offers comprehensive benefits including healthcare starting Day 1, matching 401(k), up to 20 weeks paid parental leave, EAP, Mental Health Support, and Medical Advice Line.