Business Analyst

IT Business Analyst

Ameristar Perimeter Security USA, an ASSA ABLOY branded company, is looking for an IT Business Analyst. The IT Business Analyst ensures that business processes and supporting systems continue to meet the needs of stakeholders across the enterprise. This position serves as a key liaison between the IT group that implements solutions and the line‑of‑business staff that performs the process work, translating between the two groups and converting operational challenges into scalable, technology‑enabled solutions.

This role is critical in aligning ERP capabilities with production, supply chain, finance, and quality processes while enabling scalability, efficiency, and operational excellence. The focus is on deep ERP process expertise, particularly around end‑to‑end manufacturing workflows such as quote‑to‑cash (Q2C), procure‑to‑pay (P2P) and inventory/warehouse management.

• Define and document business functions, processes, and requirements across the enterprise.
• Act as the primary subject‑matter expert for manufacturing‑related modules.
• Consult with functional unit management and personnel to identify, define, and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Act as a liaison between departmental end‑users, technical analysts, information technology analysts, and consultants in the analysis, design, configuration, testing, and maintenance of systems to ensure optimal operational performance.
• Analyze the feasibility of, and develop requirements for, new systems and enhancements to existing systems; ensure the system design fits the needs of the users.
• Monitor issue queue and resolve problems users have, create enhancement requests, and support requirements gathering for IT to implement.
• Identify opportunities for improving business processes through information systems, automation, Microsoft Copilot, or non‑system driver changes; assist in the preparation of proposals to develop new systems and/or operational changes.
• Plan, organize, and conduct business process reengineering and improvement projects end‑to‑end, from discovery through deployment and hyper‑care.
• Test, and support solutions across ERP systems (JD Edwards and Microsoft Dynamics 365 Business Central), Service Now ITSM, and the Microsoft Power Platform.
• Map, document, and continuously improve end‑to‑end ERP process flows— including quote‑to‑cash (Q2C), procure‑to‑pay (P2P), plan‑to‑produce, and warehouse/inventory management—working closely with Sales, Operations, Finance, and Supply Chain stakeholders to ensure system configurations accurately reflect business rules and drive process efficiency.
• Research and prepare reports, consolidating information into cohesive and understandable written deliverables for use in management decision‑making.
• Participate in and lead user acceptance testing and testing of new system functionality.
• Develop training curriculum and conduct formal training sessions covering assigned systems and modules.
• Minimal travel but as needed to support the locations.

• A bachelor’s degree in information technology, business, marketing, or a related field, or equivalent work experience.

• Five or more years of business process analysis, major computer system implementations, or change management.
• Five or more years of working with cross‑functional teams and enterprise‑wide programs, operating and influencing effectively across the organization and within complex contexts.
• Extensive hands‑on experience with enterprise resource planning (ERP) platforms, preferably JD Edwards (JDE), and/or Microsoft Dynamics 365 Business Central, including participation in implementations, upgrades, configurations, and day‑to‑day support. Must demonstrate deep understanding of end‑to‑end ERP‑driven business processes in a manufacturing environment, especially Q2C, P2P, and warehouse/inventory management.
• Experience with Service Now ITSM (or a comparable IT service management platform), including incident, problem, change, and request management workflows. Familiarity with Service Now reporting, or workflow…