Help Desk​/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to deliver onsite and remote technical support for employees in a fast-paced manufacturing environment. This contract opportunity with permanent potential is ideal for someone who enjoys solving user issues, improving day-to-day system performance, and ensuring dependable technology operations. The role focuses on resolving escalated desktop, software, and connectivity problems while providing responsive service to end users.

Responsibilities:

- Deliver second-level technical assistance for Windows workstations, Microsoft 365 applications, and other commonly used business systems.

- Diagnose and resolve issues involving desktop computers, laptops, printers, and mobile devices to minimize user downtime.

- Administer user access and directory services by updating accounts, permissions, and policy settings within Active Directory.

- Investigate connectivity concerns affecting wired networks, wireless access, and related endpoint communication.

- Set up, configure, and maintain hardware and software to support reliable daily operations across the site.

- Route highly complex incidents to advanced support or infrastructure teams when additional expertise is required.

- Record troubleshooting steps, resolutions, and recurring issues within the ticketing system and internal knowledge resources. Requirements - 2 to 4 years of hands-on help desk or desktop support experience in a Windows-based environment.

- Working knowledge of Windows 10 and Windows 11 administration and support.

- Experience supporting Microsoft 365 applications and user productivity tools.

- Familiarity with Active Directory, including account maintenance and permission updates.

- Ability to use service desk ticketing platforms and remote support utilities effectively.

- Strong troubleshooting skills with a consistent customer-focused approach to technical support. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ()  and Privacy Notice () .