IT Helpdesk Support

Location: Tulsa, OK Salary: $20.00 USD Hourly - $23.00 USD Hourly Description:
IT Helpdesk Support

Location: Tulsa, OK
Work Arrangement: Onsite, Monday-Friday, 8:00 AM-5:00 PM
Duration: 3-6 Month Contract
About the Role

We are seeking an IT Helpdesk Support professional to provide frontline technical support for desktop, laptop, software, network, and telecommunications-related issues. This role is responsible for delivering Tier 1 support and assisting with Tier 2 support as needed. The ideal candidate will possess strong troubleshooting skills, excellent customer service, and a commitment to maintaining high levels of end-user satisfaction.
Responsibilities

• Provide Tier 1 technical support and assist with Tier 2 support as assigned.
• Respond to end-user requests and resolve routine hardware, software, network, telecommunications, and system-related issues.
• Receive, document, prioritize, and track support requests through the Help Desk ticketing system.
• Maintain clear and consistent communication with end users throughout the issue resolution process.
• Install, configure, modify, troubleshoot, and repair desktop and laptop hardware and software.
• Install software, hardware, and peripheral devices.
• Create application deployment packages for rapid installation.
• Maintain hardware and peripheral inventory records within the asset management system.
• Assist with telecommunications and server hardware installation and configuration.
• Support physical and logical security account administration.
• Monitor and troubleshoot entry-level system, network, and security issues.
• Perform corrective actions to resolve technical problems.
• Create and maintain clear procedural documentation.
• Deliver basic user training for new systems, applications, and technology updates.
• Relocate and deploy technical equipment as required.
• Support after-hours maintenance activities, emergency response efforts, and on-call operations when needed.

Minimum Qualifications

• High School Diploma, GED, or equivalent.
• Minimum of 2 years of IT support, helpdesk, desktop support, or related technical experience.
• Basic understanding of computer hardware, software, operating systems, and troubleshooting methodologies.
• Strong analytical, problem-solving, and decision-making skills.
• Effective verbal and written communication skills.
• Ability to document technical issues and resolutions accurately.
• Ability to perform basic mathematical calculations.
• Valid driver's license and ability to travel as needed.
• Ability to obtain:
  • CompTIA A+ Certification within 6 months of assignment.
  • Microsoft Certified Professional (MCP) Certification within 12 months of assignment.

Preferred Qualifications

• CompTIA A+ Certification.
• CompTIA Network+ Certification.
• Microsoft Certified Desktop Support Technician (MCDST).
• Microsoft Certified Professional (MCP).
• HDI Help Desk Certification.
• Previous experience supporting enterprise desktop environments.

Physical Requirements

• Ability to stand, walk, sit, stoop, kneel, crouch, twist, and climb as required.
• Ability to lift, carry, push, and pull up to 50 pounds.
• Ability to climb ladders and work at heights up to 15 feet.
• Manual dexterity sufficient for handling technical equipment and performing precise hand movements.
• Ability to distinguish colors and conduct visual inspections.
• Ability to wear required personal protective equipment (PPE), including a respirator during emergency situations when required.

Work Environment

• Primarily office-based with up to 30% travel by land or air.
• May require work in industrial environments, including facilities with exposure to:
  • Chemicals
  • Pressure vessels
  • Storage tanks
  • Rotating equipment
  • Electrical systems
  • Confined spaces
• Occasional evening, weekend, holiday, and on-call support may be required.
• Work may be performed in varying weather and road conditions.

Health, Safety & Environmental Expectations

Team members are expected to maintain a strong commitment to workplace safety and environmental responsibility by:

• Identifying, stopping, and reporting unsafe conditions or practices.
• Following all safety and environmental policies and procedures.
• Supporting organizational safety initiatives and goals.
• Participating in safety meetings, training sessions, emergency drills, and hazard recognition programs.
• Reporting accidents, injuries, incidents, and near-miss events.
• Participating in workplace health, industrial hygiene, and safety programs.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes.

Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group.…