IT Analyst IV - Collaboration Platform

As IT Analyst IV, you will provide technical leadership to a team of analysts to deliver software solutions and maintain existing applications in order to optimize organizational functioning.

• Analyzes and develops short and long-term solutions to information technology needs through developing new or modifying existing applications
• Reviews systems requirements and business processes; codes, tests, debugs and implements software applications
• Executes projects using project management concepts, requirements gathering and documentation, software development lifecycle and testing
• Collaborates effectively with business partners, project team, and senior management to develop solutions that facilitate the integration of business processes
• Recommends solutions based on an understanding of business requirements
• Provides technical leadership and mentorship within a broader team
• Leads end-to-end administration, engineering, licensing, and governance of Microsoft 365 and integrated platforms while managing tenant settings, service accounts, licensing, governance, and platform compatibility
• Defines and executes on collaboration platform strategies by monitoring the Microsoft 365 roadmap, evaluating emerging capabilities for business value and security fit, and guiding testing, staging, and production readiness
• Ensures platform reliability by providing Tier 3 support, leading root-cause analysis and post-incident reviews, and documenting solutions that improve system stability
• Supports mergers and acquisitions through tenant assessments, migration planning, identity and domain consolidation, and security and licensing remediation in coordination with cross-functional stakeholders including Legal, Compliance, HR, and IT
• Other duties as assigned

• Required:
  
  High school diploma or GED and a minimum fifteen (15) years’ IT experience, OR Associate’s degree and a minimum ten (10) years’ IT experience, OR Bachelor’s degree in IT-related field and a minimum eight (8) years’ IT experience

• Participation in 24/7 on‑call support
• Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority
• Needs basic knowledge of Microsoft Office Application and PC skills

Here’s a look at what that means:

• Strong pay plus an annual incentive program
• Hybrid work for most office roles, plus real flexibility in many field positions
• Medical, dental, and vision coverage with options that fit your life, not the other way around
• 401(k) with company match and an annual company contribution
• Paid time off, including company and floating holidays
• Paid parental leave (up to six weeks per parent), plus fertility and adoption support
• Advanced AI tools and resources to help level up and work smarter
• Clear paths to grow your career, with a strong culture of promoting from within
• Tuition reimbursement and support for continuing education
• HSA and FSA options
• Company-paid life insurance and disability coverage
• Employee stock purchase plan
• Domestic partner benefits
• Employee resource groups, wellness support, paid volunteer time, and company matching for causes you care about

Eligibility and benefits are governed by the terms of the applicable plan or program document which can be amended or terminated at any time.

Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.