IT Helpdesk Support

Resolves entry-level end-user calls and installs modifies and repairs desktop and laptop computer hardware and software systems under close supervision.

• Provides Tier 1 support primarily and as needed and assigned Tier 2 support
• Receives and responds to user requests providing users with technical support and resolving routine problems concerning information and voice systems related issues and other information
• Receives and coordinates as needed all levels of technical questions from users
• Documents all user requests and enters status data from user calls into the Help Desk application writes regular reports
• Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request
• Installs software hardware and peripheral components
• Creates packages for quick install of all applications
• Maintains desktop hardware and peripherals inventory within the asset management system
• Installs maintains coordinates telecommunications and server hardware installation and configuration under close supervision
• Maintains physical security and logical security accounts for assigned systems
• Monitors and resolves entry-level issues relating to systems network and security
• Performs entry-level remedial actions to correct problems
• Writes clear concise and accurate procedural documentation provides basic training to users on new company-provided product releases and new products
• Relocates technical equipment to and from an assigned location
• Special assignments or tasks assigned to the employee by their supervisor as determined from time to time in their sole and complete discretion.

A minimum of two years of related work experience is required.

A minimum of a High School diploma or equivalent is required.

• Basic computer skills decision-making analytical problem solving and interpersonal skills.
• Intermediate reading and writing skills basic reading skills the ability to perform basic mathematical calculations and excellent interpersonal skills with the ability to effectively communicate with others both written and verbal communication.
• Will be required to obtain the following certifications in prescribed time frame from the effective date of assignment: A in 6 months MCP in 12 months.

Special training in A and Network or MCDST MCP and HDI are preferred.