Systems Analyst II-III

Reports to: Director of Enterprise Platforms

Collaborates with : Information Technology, Software Development , Sales, Engineering, Tech Service s , Product Management, Project Management

A Systems Analyst supports and evolves enterprise platforms used across Engineering, Operations, EHS, Sales, Product Management, Project Management, and Field Service. This role helps improve cross-department efficiency by enhancing functionality, maintaining data and system integrity, supporting platform configuration, and driving integration work across business‑critical systems. Key platforms may include tools such as Solid Works, Autodesk, Cority, COMPRESS, kBridge, PTC Creo, and related applications.

This role supports daily operations, key projects, integrations, and long‑term scalability of tools used across the business.

• Partner with stakeholders to translate business and technical requirements into scalable system changes.
• Configure, support, and enhance enterprise platforms across CAD, product modeling, EHS, quoting, configuration, ERP, CRM, CPQ, and operational workflows.
• Evaluate opportunities to simplify processes, reduce manual effort, and improve system usability.

• Troubleshoot and resolve bugs, data issues, workflow issues, and system errors across enterprise platforms and integrated systems.
• Triage, prioritize, and track user‑reported issues with business stakeholders.
• Maintain up‑to‑date system documentation, configuration notes, support procedures, and process flows.
• Support platform administration, vendor coordination, configuration changes, data quality, and ongoing system improvements.

• Support and maintain integrations between ERP, CRM, CPQ, CAD/modeling systems, EHS platforms, and third‑party applications.
• Partner with internal developers and external vendors to support APIs, data flows, file‑based integrations, and integration troubleshooting.
• Automate manual processes using low‑code/no‑code tools, workflow engines, integration platforms, and system‑specific automation capabilities.
• Help ensure data consistency between platforms that support quoting, engineering, operations, compliance, and reporting.

• Participate in system testing, UAT, release planning, and deployment activities to ensure smooth and reliable changes.
• Coordinate with QA, admin, business, and vendor teams to validate functionality across environments before production release.
• Document changes clearly and communicate impacts to affected users and stakeholders.
• Support adoption of new tools, workflows, and enhancements through training, documentation, and knowledge transfer.
• Help ensure changes are delivered in a controlled, traceable, and sustainable manner.

• Serve as a liaison between Engineering, Operations, EHS, Sales, Field Service, Product Management, Project Management, and IT to support end‑to‑end solution design.
• Promote adoption of new tools and workflows by explaining capabilities, limitations, options, and tradeoffs.
• Translate technical details into clear business language for non‑technical users.
• Work with business teams to understand current processes before recommending system changes.
• Help identify opportunities to improve platform ownership, support processes, and long‑term scalability.

• 5 to 15 years in a Systems Analyst, Software Developer, Platform Engineer, Business Systems Analyst, or Systems Administrator role. (Experience level will determine SA II or SA III placement.)
• Hands‑on experience configuring, supporting, or administering enterprise business platforms in a professional environment.
• Experience with engineering, manufacturing, EHS, CAD/modeling, ERP, CRM, CPQ, or other business‑critical platforms.
• Familiarity with tools such as Solid Works, Autodesk, Cority, COMPRESS, kBridge, PTC Creo, Salesforce, Logik.io, Syspro, Net Suite, SAP, or similar platforms.
• Experience maintaining and prioritizing a work backlog, preferably using tools such as Azure Dev Ops, Jira, or Git Hub.
• Understanding of ERP systems and how they connect with other business platforms.
• Und…