Superviseur IT; H​/F - Hiver

Four Seasons IT Support Role

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Our modern 55-room chalet continues the legacy of the Rothschild family, who set out nearly a century ago to craft an unparalleled resort experience. A cozy and exclusive mountain retreat, it offers an inviting escape in both summer and winter. Play one of the world's finest Alpine golf courses, relax in the region's largest spa, and dine at La Brasserie Benjamin where the richness of French cuisine is celebrated through refined dishes.

Craving for Pan-Asian food? Discover the world of our restaurant Kaito and for a breathtaking view, let's meet at Edmond's, our fine dining restaurant. For those who love to hit the slopes or the trails, L'Idéal 1850, our high-altitude restaurant, is the perfect spot to unwind during an adventure-packed day.

Working closely with the IT and Technology Director, you will assist him in the management and maintenance of all the hotel's IT systems and networks. Your main task will be to update and maintain existing technologies to ensure the efficiency of the systems installed.

You will be one of the hotel's key contacts for any IT support required by our customers and employees. As such, you will be available and flexible for any intervention with our customers.

We are looking for candidates with excellent interpersonal and organizational skills, a keen sense of service and a strong team spirit.

• Provide on-site and remote technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain end-user hardware and software (OS, applications).
• Troubleshoot hardware and software issues and escalate complex problems to senior support team members as needed.
• Support the onboarding process by preparing workstations, setting up accounts, and ensuring new hires have the necessary access and tools to perform their roles.
• Assist with the offboarding process by disabling or deleting user accounts, recovering hardware, and ensuring that company data is properly secured.
• Maintain and update inventory of desktop hardware and software.
• Ensure that the system meets company standards by performing regular updates and checks.
• Assist in creating and maintaining technical documentation, including user guides and procedures.
• Respond to IT support tickets and resolve issues within established service level agreements (SLAs).
• Provide basic training to end-users on software applications and system features.
• Perform other IT-related tasks and projects as assigned.
• Coordinate with P&C and department managers to ensure smooth transitions for new hires and departing employees.

The list of tasks specified above is not exhaustive, as your role will require constant adaptation to situations of high activity and specific customer relationship management.

You must possess the legal right to work in France at the time of application and have fluency in French and English.

• 39-hour seasonal contract
• Salary communicated during interview
• One meal per shift at our Employees' Cafeteria
• As a reward for loyalty, employees receive a bonus at the end of their second consecutive season (Winter-Winter, Summer-Winter, or Summer-Summer)

• Enjoy a fully…