More jobs:
SME, GPP Product Specialist
Job in
Tulsa, Tulsa County, Oklahoma, 74145, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Responsibilities
- Troubleshoot and solve issues in production as the client’s technical focal point for the client’s FGPP.
- Manage escalations from L2 for complex and advanced issues.
- Analyze traces and provide immediate workarounds.
- Perform complex configurations to provide solutions.
- Review payment processing flow and compare it with errors to pinpoint issues.
- Participate in customer calls as needed to assist L2s and provide guidance.
- Strong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage.
- Deep FGPP business and functional knowledge.
- Proven hands‑on FGPP configuration experience: profiles and rules setup, not only setup design.
- Customer‑facing experience: leading technical calls.
- Experience with FGPP (not only Classic GPP) 4.6.X and above.
- Escalation handling: manage escalations from L2 for complex and advanced issues.
- Provide guidance and support for configuration changes needed to resolve issues.
- Issue investigation: identify root causes, recreate issues, analyze traces and provide immediate workarounds.
- Perform complex configurations to provide solutions.
- Use GUI, DB and traces to perform analysis.
- Understand FGPP core tables & fields (e.g. logical fields, xpath, object rules, , ).
- Payment processing: review the payment processing flow and compare it with the error to pinpoint the issue.
- Trace analysis: analyze traces to pinpoint the issue, understand what causes it, determine if the failure requires a code fix or can be resolved through configuration and perform the complex configurations (pre/post rules) and check‑in in BA master for the project branches.
- Provide setup/configuration solutions to the customer.
- Escalate to L3 if a code fix is necessary.
- Support QA/L2 in testing fixes.
- Customer interaction: join customer calls as needed to assist L2s.
- Lead the conversation: explain issues, provide status updates, and outline next steps.
- Collaboration:
work closely with L1 and L2 teams to provide consultation and guidance. - Support Advisors and PAS Leads: join calls as requested, provide updates and feedback of escalated cases.
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