Onsite IT Engineer - Tulsa, Oklahoma

Location:

Tulsa, Oklahoma 74146 Schedule:
Full-time onsite at the client office Salary: $60,000–$75,000 per year

Are you passionate about technology and ready to make a meaningful impact in the healthcare sector?

Join Dedicated IT as an Onsite IT Engineer
, where you’ll work directly within a client environment to support users, resolve technical challenges, and help ensure day‑to‑day business operations run smoothly.

In this role, you’ll have access to modern tools, enterprise‑class technology, and experienced technical resources to help you deliver an exceptional support experience. You’ll provide hands‑on assistance to users, troubleshoot a wide variety of technical issues, and serve as a trusted onsite technology resource for the client.

Our Onsite IT Engineers are customer‑focused problem‑solvers who take ownership of issues from first contact through resolution or clean escalation. As the onsite face of Dedicated IT, you’ll build strong relationships with users, provide professional support to client leadership, and ensure the client feels supported throughout every interaction.

This is an excellent opportunity for an experienced MSP technician who enjoys working closely with users, solving problems directly, and becoming deeply familiar with a client’s technology environment.

Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.

Own: Take extreme ownership of your role and establish yourself as the go‑to person in your position. Go above and beyond to deliver the right results. When you think sending an email is enough, pick up the phone and CALL
.

Dedicate: Model dedication, reliability, and responsibility. Rise to challenges, follow through, and improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated person on your team every day.

Empathize: See things from different perspectives and place yourself in others’ shoes. Display genuine interest, care, and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.

Provide prompt and effective onsite support for end‑user issues, ensuring timely resolution and progress within established service‑level agreement requirements.

Work directly with client users to troubleshoot technology issues and maintain a positive, professional support experience.

Collaborate closely with the client, Service Delivery Manager, Team Lead, and Dedicated IT teammates to deliver high‑quality service.

Take ownership of support requests ranging from routine end‑user issues to more complex technical problems.

Maintain detailed ticket notes, accurately track time, and update technical documentation.

Manage support requests received via calls, chat, email, and direct onsite interactions while keeping users informed throughout the process.

Escalate complex issues to senior technical resources with clear documentation of the issue, business impact, troubleshooting completed, failed attempts, and recommended next steps.

Quickly identify and communicate potential major incidents to the Team Lead and appropriate service leadership.

Troubleshoot unfamiliar issues and develop practical workarounds when standard procedures do not apply.

Assist with software installations, device deployments, technology upgrades, and client‑specific infrastructure support.

Coordinate with third‑party vendors while retaining ownership of the client experience and support communication.

Act as a trusted onsite technology resource and Subject Matter Expert for the assigned client environment.

Provide hands‑on support to executive and senior leadership, responding to technology needs with professionalism, urgency, and discretion.

Train end users on supported hardware, software, and standard IT processes to build confidence and drive technology adoption.

Mentor junior…