Information Technology Help Desk Support

Our client is seeking an IT Help Desk Technician to provide hands‑on technical support to end users and assist with ongoing PC refresh initiatives. This role will focus on troubleshooting hardware and software issues, imaging equipment, and supporting day‑to‑day IT operations in a fast‑paced environment.

The ideal candidate will bring foundational IT support experience, familiarity with Windows environments, and the ability to provide hands‑on support for device setup, troubleshooting, and user assistance.

• Provide hands‑on technical support to end users for hardware and software issues
• Image, configure, and deploy equipment as part of PC refresh initiatives
• Troubleshoot and resolve issues related to Windows 11 environments
• Execute scripts and assist with basic system administration tasks
• Support Active Directory tasks including user account management and access issues
• Respond to and resolve help desk tickets in a timely manner
• Collaborate with internal teams to ensure smooth IT operations
• Maintain accurate documentation of issues, resolutions, and processes
• Assist with onboarding/offboarding support including device setup and access provisioning
• Deliver excellent customer service while supporting users across the organization

• 1–2 years of experience in IT support or help desk roles
• Experience with Windows 11 environments
• Basic knowledge of Active Directory
• Hands‑on experience with hardware setup, imaging, and troubleshooting
• Strong problem‑solving and communication skills
• Ability to manage multiple tasks and prioritize effectively
• Customer‑focused mindset with strong interpersonal skills

• Experience supporting PC refresh or hardware deployment projects
• Familiarity with running scripts and basic automation tasks
• Experience working in a corporate or enterprise IT environment
• Exposure to ticketing systems and IT service management tools
• Ability to work independently in an onsite environment