Materials Control Specialist 1

Job Title

Location:

Pataskala, OH

Duration: 18 months

Work Mode:
Onsite

Provide application and desktop support services, including troubleshooting for PC, network, phone, printer hardware and software, mobile devices, and handhelds.

Participate in technology refresh projects.

Provide in-person, desk-side, and remote support to business users.

Serve as the initial point of contact for troubleshooting all IT-related problems.

Coordinate resolution activities with all involved parties, serving as the single point of contact for end users.

Perform asset management requirements.

Comply with company IT standard processes and procedures, IT client services organization, and IT security policies.

Perform duties as assigned by the manager.

Excellent customer service, interpersonal, and communication skills.

Strong prioritization skills.

Ability to adapt to changing technologies and learn new technologies.

Bachelor's degree in Information Technology or an Associate's degree plus 3-5 years of experience.

Experience with ITIL-focused ticket management tools; IVANTI is a plus but not required.

Desktop/Laptop imaging experience.

Hardware and software application maintenance and support.

Proficiency in MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, and Citrix.

Experience with Remote Assistance/Remote Desktop, client desktops/laptops, and multi-function printers.