Technical Program Manager
Job in
Tulsa, Tulsa County, Oklahoma, 74145, USA
Listed on 2026-08-08
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-08
Job specializations:
-
IT/Tech
IT Business Analyst, Business Systems & Technology Analysis, IT Project Manager
Job Description & How to Apply Below
Job Description Key Responsibilities
- Partner with business, vendors, and IT to define needs, priorities, and support requirements
- Translate requests, defects, and enhancement needs into clear actions and solution options
- Own Service Now intake, administration tasks, and demand shaping for supported applications
- Prioritize requests, incidents, and enhancements based on value, urgency, effort, and risk
- Define and track work items, defects, enhancements, and support needs
- Track bugs, fixes, and vendor-delivered changes through Azure Dev Ops, Service Now, and Microsoft Teams
- Ensure traceability and follow-through from intake to resolution across internal teams and third-party vendors
- Support third-party application administration and align vendor solutions with internal architecture and integrations
- Balance business needs with technical constraints
- Drive decisions, status updates, and alignment across business, IT, and vendor teams
- Manage expectations across teams
- Standardize intake, prioritization, and handoffs
- Improve efficiency across Service Now and ADO
- Bachelor's degree in business, Computer Science, Engineering, or related field (or equivalent experience)
- 6–8 years of experience in Product Management, Project Management, or Business Systems Analysis in an Agile environment
- 7+ years of Business Systems Analyst experience
- Experience with Service Now, Azure Dev Ops, Microsoft Teams, or similar tools
- Experience supporting third-party applications, including administration, vendor coordination, and defect tracking
- Strong understanding of Agile/Scrum principles and software development life cycles
- Proven ability to manage complex initiatives in fast-paced environments
- Strong communication, collaboration, and stakeholder management skills
- Certification such as SAFe POPM or CSPO (Certified Scrum Product Owner)
- Experience with enterprise applications (ERP, HCM, or integrations)
- Strategic thinking and business acumen
- Prioritization and decision-making
- Technical understanding and attention to detail
- Effective communication and stakeholder management
- User empathy and customer focus
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