Senior Manager of IT Service & Asset Operations

As the Senior Manager of IT Service & Asset Operations, you will lead the team responsible for the full lifecycle of IT service delivery and technology asset management across the enterprise. You will own the strategy and execution of service management, hardware and software asset management, vendor relationships, and managed services, ensuring the organization gets maximum value from its technology investments while maintaining operational excellence.

Your work will challenge you, and with our Core Values to guide you, you’ll quickly learn and grow with us.

• Leads a hard-working team of business systems analysts and developers and coordinates workforce planning and career development activities for team members
• Builds strong relationships with business partners and external vendors
• Drives standardization of application platforms across all dedicated business areas, enables simplification, and finds opportunities to fully use existing system functionality
• Creates a strategic roadmap for the business areas that align with overall IT strategy for the company
• Maintains a solid understanding of industry and technology trends as they apply the aligned business areas
• Serves as a solution provider to business partners including evaluation and analysis of system changes and new systems;
• Provides project leadership and management of business initiatives following project lifecycle, testing and all applicable policies and procedures
• Prepares, monitors and manages capital and expense budgets
• Owns and transforms IT service management practices, processes, and tooling
• Drives continuous improvement in service delivery and end-user experience
• Oversees the full lifecycle of hardware assets (PCs, mobile devices, circuits, peripherals) from procurement through disposition, including physical asset room operations
• Coordinates with Supply Chain on IT procurement processes
• Drives license optimization and cost management across the software portfolio - Fin Ops
• Ensures CMDB accuracy and alignment with operational reality
• Maintains reliable asset records that support incident, change, and configuration management
• Oversees enterprise software packaging for standardized deployment
• Builds a culture of accountability, operational rigor, and solution orientation
• Other duties as assigned

• Required:
  
  Bachelor's degree and minimum of seven (7) years' experience in IT, including a minimum of two (2) years in a formal or informal leadership role
• Preferred:
  Bachelor's degree in an IT-related field

• Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority
• Proficiency in Microsoft Office Applications and PC skills
• Preferred: experience in service management or asset management
• Demonstrated ability to manage vendor relationships and negotiate contracts
• Familiarity with CMDB governance and asset lifecycle management
• Exemplary vendor management skills
• Strong knowledge of technology trends and ability to translate those trends into effective business applications
• Experience partnering with leaders across IT and business to deliver a technology roadmap
• Ability to organize and prioritize multiple projects and responsibilities
• Preferred:
  Knowledge in implementation or support of cloud/SaaS applications
• Preferred:
  Experience in the energy or utility industries
• Preferred:
  Understanding of current and future state strategies for automation technology