IT Business Analyst

IT Business Analyst (Mid-Senior Level)
Position Summary

We are seeking an experienced IT Business Analyst to serve as a critical liaison between business stakeholders and technology teams. This role is responsible for analyzing business processes, gathering and documenting requirements, identifying technology solutions, and ensuring successful delivery of strategic initiatives that drive operational efficiency and business value.

The ideal candidate possesses strong analytical skills, experience leading complex projects, and the ability to translate business needs into actionable technical requirements. This individual will collaborate across departments, facilitate stakeholder discussions, and help shape technology strategies that support organizational objectives.

• Partner with business leaders and subject matter experts to identify opportunities for process improvement and technology enablement.
• Lead requirements gathering sessions, workshops, and stakeholder interviews.
• Document and maintain business requirements, functional specifications, process flows, user stories, and use cases.
• Analyze current-state and future-state business processes, identifying gaps, risks, and improvement opportunities.
• Develop business cases and recommendations for technology investments and process enhancements.

• Serve as a trusted advisor between business teams, IT departments, vendors, and project stakeholders.
• Facilitate communication and alignment across cross-functional teams.
• Present findings, recommendations, and project updates to leadership and stakeholders.
• Manage expectations and drive consensus among diverse stakeholder groups.

• Collaborate with Project Managers, Product Owners, Developers, QA teams, and Solution Architects throughout the project lifecycle.
• Support Agile, Scrum, Waterfall, or hybrid delivery methodologies.
• Ensure developed solutions meet business requirements and align with organizational goals.
• Lead User Acceptance Testing (UAT) efforts, including test planning, execution, and issue resolution.
• Assist with change management, training, and solution adoption activities.

• Analyze and interpret business and operational data to support decision-making.
• Develop reports, dashboards, and metrics to measure project outcomes and business performance.
• Identify trends, risks, and opportunities through data-driven analysis.

• Evaluate existing systems and workflows to optimize efficiency and effectiveness.
• Recommend best practices, process improvements, and automation opportunities.
• Contribute to business analysis standards, methodologies, and governance practices.

• Bachelor's degree in Information Technology, Business Administration, Computer Science, Management Information Systems, or related field.
• 5+ years of Business Analyst experience supporting technology initiatives.
• Proven experience gathering and documenting business and functional requirements.
• Strong understanding of the Software Development Life Cycle (SDLC).
• Experience working with Agile and/or Scrum methodologies.
• Demonstrated ability to manage multiple projects and priorities simultaneously.
• Exceptional communication, facilitation, and stakeholder management skills.
• Strong analytical, critical thinking, and problem-solving abilities.
• Experience creating process maps, workflows, and business documentation.

• 7+ years of Business Analysis experience within enterprise environments.
• Experience supporting ERP, CRM, HRIS, Finance, or other enterprise applications.
• Knowledge of SQL and data analysis tools.
• Experience with tools such as Jira, Confluence, Azure Dev Ops, Visio, Lucidchart, or Microsoft Power Platform.
• Exposure to cloud technologies and digital transformation initiatives.
• CBAP, CCBA, PMI-PBA, Agile, Scrum, or Lean Six Sigma certifications.
• Experience leading enterprise-wide system implementations or process transformation projects.

• Requirements Elicitation & Documentation
• Process Mapping & Business Process Improvement
• User Story Development
• Gap Analysis
• Data Analysis & Reporting
• UAT Planning & Execution
• Agile/Scrum Methodologies
• Jira, Azure Dev Ops, Confluence
• SQL (basic to intermediate)
• Microsoft Visio, Lucidchart
• Microsoft Power BI
• Microsoft 365 Suite

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive…