System Administrator

JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies, and strategic IT consulting. Founded on the principle of People First. Technology Second., JMARK partners with businesses to transform technology into a true driver of growth, resilience, and competitive advantage.

With a focus on proactive strategies, exceptional customer experience, and business value, JMARK helps organizations reduce risks, increase efficiency, and plan for the future. Our team combines technical expertise with a people-centric approach, ensuring that every solution aligns with client goals, culture, and long-term success.

At the heart of JMARK’s philosophy are our core values:

• Honesty – honoring commitments and building trust
• Passion – loving what we do and where we do it
• Teamwork – working together to prevent problems and create solutions
• Excellence – exceeding expectations through initiative and follow-through
• Accountability – doing what we say we will do
• Fun – celebrating success and enjoying the journey

For more than three decades, JMARK has served as a trusted IT partner across industries, helping businesses thrive with secure, reliable, and future-ready technology solutions.

Are you an IT professional who enjoys solving problems, helping people, and being the person others can count on when technology gets in the way?

JMARK Business Solutions is looking for a System Administrator I to join our team as a dedicated onsite IT resource for one of our banking clients. You will be a JMARK employee while working primarily onsite at the client's location, serving as a trusted technology partner to their employees and working closely with the broader JMARK technical team.

This is a great opportunity for someone who enjoys building relationships with end users, troubleshooting a variety of technical issues, and taking ownership of the IT experience within a professional banking environment.

At JMARK, we believe in People First. Technology Second. That means we are looking for someone who understands that great IT support isn't just about fixing technology. It's about helping people get back to doing their best work.

As the onsite System Administrator I, you'll be the primary face of JMARK for many day-to-day technology needs at the client location. You'll provide hands‑on and remote support, troubleshoot technical issues, maintain systems, and partner with other JMARK technical resources when additional expertise is needed.

Your responsibilities will include:

• Provide responsive, professional onsite and remote technical support to end users.
• Identify, document, troubleshoot, and resolve hardware, software, network, and connectivity issues.
• Support Windows desktops, Microsoft Office, Microsoft 365, VPN connectivity, printers, and other end‑user technologies.
• Troubleshoot basic server, network, router, switch, firewall, and wireless connectivity issues.
• Support Windows Server environments, including domain and workgroup environments.
• Manage, maintain, troubleshoot, and support client network infrastructure.
• Perform preventative maintenance and assist with technology installations, upgrades, and equipment deployments.
• Accurately document service activities and resolutions within Connect Wise and other JMARK systems.
• Utilize JMARK's remote monitoring, network management, and documentation tools.
• Escalate technical issues to Level 2 and other JMARK technical teams when appropriate.
• Communicate clearly with end users about issues, expectations, progress, and resolution.
• Maintain strong relationships with client employees, managers, and executives through exceptional customer service.
• Participate in JMARK's on-call rotation as assigned.
• Assist with additional technology projects as needed.

We're looking for someone with a solid IT foundation who enjoys learning, takes ownership of problems, and understands how important communication is when supporting users.

Technical knowledge should include:

• Proficiency supporting Windows operating systems.
• Advanced desktop and end‑user support experience.
• Experience supporting Microsoft Office and Microsoft 365.
• Basic VPN configuration and…