Tech Support Specialist II

• Location 6111 East Skelly Drive,Tulsa, OK, 74135,United States
• Base Pay $57,000.00 / Year
• Employee Type FT Exempt

The Tech Support Specialist II provides advanced technical support and serves as an escalation resource for complex technology issues. This position is responsible for troubleshooting enterprise-level hardware, software, mobile device, and technology-related issues while assisting with system administration tasks, technology projects, process improvements, and mentoring support staff.

Shift is 8am to 5pm Monday-Friday in office at Skyline I location at 6111 E Skelly Drive in Tulsa, OK 74135

• Provide advanced technical support for hardware, software, networking, telecommunications, and mobile device issues.
• Serve as an escalation point for incidents and service requests that cannot be resolved through frontline support.
• Perform root cause analysis and develop long-term solutions for recurring technical issues.
• Troubleshoot and resolve advanced operating system, application, and connectivity problems.
• Assist with system administration functions including account management, permissions management, device management, software deployment, and system maintenance.
• Support endpoint management solutions, patch management processes, software distribution, and device compliance initiatives.
• Develop, maintain, and improve technical documentation, support procedures, and knowledge base articles.
• Train, mentor, and provide technical guidance to Tech Support Specialists and other support personnel.
• Assist in planning and implementing technology upgrades, deployments, migrations, and technology initiatives.
• Coordinate with vendors, service providers, and internal stakeholders to resolve technical issues and support organizational objectives.
• Monitor technology systems and recommend improvements that enhance reliability, security, performance, and operational efficiency.
• Evaluate, test, and assist in implementing new technologies and technical solutions.
• Participate in after-hours support, maintenance activities, and on-call responsibilities as assigned.
• Perform other duties as assigned.

• Advanced knowledge of Microsoft Windows operating systems and enterprise applications.
• Advanced troubleshooting skills involving hardware, software, networking, telecommunications, and mobile devices.
• Knowledge of Microsoft 365 administration, Entra , endpoint management platforms, and enterprise technology environments.
• Ability to independently analyze, diagnose, and resolve complex technical issues.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities and projects with minimal supervision.
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
• Ability to mentor, coach, and provide technical guidance to junior team members.
• Knowledge of IT service management principles, ticketing systems, and technical documentation practices.
• Understanding of cybersecurity best practices, organizational policies, and data protection standards.

• Associate degree in Information Technology, Computer Science, or related field preferred.
• Equivalent combination of education, training, and experience may be considered.

• Three (3) to five (5) years of progressively responsible experience providing technical support in an enterprise technology environment.

• Relevant technology certifications are preferred but not required.